General Information

What type of information is available about long-term care providers?

The Ombudsman assists the consumer in making an informed decision about long-term care providers (nursing facilities, assisted living facilities, adult day programs and home care agencies) by offering information regarding providers' available services; the complaint track record; Virginia Department of Health Licensure Inspection Survey Reports; checklists of typical questions concerning placement; and what to expect from the admissions process.

• We can assist in resolving complaints through negotiation or investigation.
  
  
• We can assist you in exercising your rights.
  
  
• We can provide information about nursing facilities, assisted living facilities, home care agencies, and residents' rights.
  
  
• We can provide information to help in the health care selection process.
  
  
• We can provide weekly visits to facility residents through our volunteer program.