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(To request alternative formats, call 703-324-5421, TTY 703-449-1186, or
send an e-mail.)
Note: Each system has different rules and regulations that govern its use. Contact the individual provider for detailed information regarding fare structure, cancellations, additional passengers, waiting time, snow policy, and what to do if the van or cab does not arrive when scheduled.
Americans with Disabilities Act
Paratransit
MetroAccess
City and County Operated
Paratransit
City Wheels (City of Fairfax)
DOT Program (Alexandria City)
FASTRAN
Fare Wheels (City of Falls Church )
STAR (Arlington County)
Bus Systems
Metrobus
ART
CUE (City of Fairfax)
DASH (Alexandria Transit Company)
George (City of Falls Church)
Fairfax Connector
Train
Virginia Railway Express
Taxi Cabs
Fairfax SENIORS ON-THE-GO!
Fairfax TaxiAccess
Fairfax Yellow Cab
Red Top Cab of Arlington
Red Top of Fairfax
White Top Cab Company of Fairfax
Airports
Baltimore Washington International Airport
Ronald Reagan Washington National Airport
SuperShuttle
Washington Dulles International Airport
Washington Flyer Airport Express
Resources
Commuter Connections
JCA Connect-A-Ride
JCA Connect-A-Ride
Washington Post
Where to Purchase Passes and Tokens for
Metro Rail and Bus
TicketMaster
Arlington
Fairfax County
Metro Sales Offices
Americans with Disabilities Act Paratransit
MetroAccess
301-562-5360, TTY 301-588-7535, 1-800-523-7009
www.wmata.com/metroaccess/access_form.cfm
Eligibility
301-562-5361
Complaints/Compliments
202-637-0128
301-562-5360
MetroAccess is a shared ride public transportation service sponsored by the Washington Metropolitan Area Transit Authority (WMATA). MetroAccess is the regional paratransit system established to comply with the Americans with Disabilities Act (ADA). It provides curb-to-curb service to people who cannot use the bus or rail service.
MetroAccess is available from 5:30 a.m. to midnight, 7 days a week, and rides can be scheduled for any purpose. MetroAccess provides transportation using a variety of providers and vehicles, including sedans, cabs, minivans, and lift-equipped buses.
To be eligible for MetroAccess service, a rider's disability must make her unable to get on or exit any vehicle on the transit system; or the rider needs to use a ramp or wheelchair lift but there is no ramp or lift-equipped vehicle at the time or on the fixed route he would travel; or the rider's disability makes it impossible for her to travel to and from a bus stop or rail station.
MetroAccess riders must have an approved ADA application on file that explains and certifies the disability and the need for MetroAccess. Applications can be obtained by calling the "Eligibility" phone number listed above, Monday through Friday between 8:00 a.m. and 4:30 p.m. The application is also available on the web at www.wmata.com/metroaccess/access_form_pt_a.cfm. The application contains two sections-the potential user (or representative) completes one section and a licensed physician completes the other. Three weeks are required to process the application and determine eligibility.
Once MetroAccess processes the completed application form, they will
schedule a date and time for a required in-person interview and
functional assessment. The potential user will be transported at no cost
to an assessment site where a licensed therapist will evaluate the user's
functional abilities in using public transit. For example, the rider's
ability to walk or travel a measured distance will be determined. Riders
who use a mobility aid must bring it to the assessment.
Once eligible, a user is issued an identification card and assigned an
identification number for making reservations. Reservations can be made 8
a.m. to 4:30 p.m., 7 days a week. Trip requests can be made from 24 hours
to 2 weeks in advance. Reservations are confirmed or denied when made.
When making a reservation, the caller will be asked to supply the
identification number, date, and time of the trip, and phone number.
Riders can also schedule a subscription ride-that is, a trip scheduled
for the same time each day that does not need to be rescheduled.
Provisions are available for companions and personal assistants.
MetroAccess also provides service to visitors to the Washington metropolitan area. When visiting the area, persons wishing to use MetroAccess can obtain temporary eligibility by calling 301-562-5360, 1-800-523-7009, or TTY 301-588-7535 and then selecting the eligibility/re-certification option from the menu of services.
City and County Operated Paratransit
City Wheels (City of
Fairfax)
703-385-7859 (Voice/TTY)
www.fairfaxva.gov/cueBus/RiderInformation.asp
Residents of the City of Fairfax who have disabilities and are unable to use the CUE system (City of Fairfax bus system) can use the City Wheels program. City Wheels is an alternative transportation system that utilizes private taxicabs. Persons must apply for eligibility for City Wheels. Riders who require lift-equipped vehicles must use MetroAccess.
Once accepted, participants receive a numbered identification card, forms to order and purchase coupons, and a list of transportation companies offering alternative services. Coupons are good for a one-way non-stop trip and can be ordered and paid for in advance. Riders call the taxicab company that can best serve their needs and use the coupons to pay for their trips. Taxicab trips are limited to the City of Fairfax, Vienna/Fairfax Metrorail station, George Mason University, and Fair Oaks Hospital.
DOT Program (Alexandria
City)
703-838-3800, TTY 703-838-5056
ci.alexandria.va.us/tes/ts/dot_paratransit_program.html
Reservations
703-836-5222, TTY 711
The DOT service is curb-to-curb transportation service for residents of Alexandria with mobility impairments. Both taxicab and lift-equipped van service are available for trips throughout Alexandria City, Arlington County, Fairfax County, and the cities of Fairfax and Falls Church. DOT service operates 7 days a week, Monday-Friday from 5:30 a.m. to midnight; Saturday from 6:30 a.m. to midnight; and Sunday from 8:00 a.m. to midnight.
Trip requests can be made from 24 hours to 2 weeks in advance by calling the DOT reservation number listed above, between 8:30 a.m. and 4:30 p.m., 7 days a week.
To apply for the DOT program, an eligibility application must be completed and returned to the Office of Transit Services and Programs (OTS&P). A medical professional is required to complete a portion of the application. Eligibility will be determined by OTS&P, and certification will be mailed to applicants with instruction on how to reserve DOT service. This form is available on the web site ci.alexandria.va.us/tes/ts/dot_paratransit_program.html.
FASTRAN
703-222-9764 ext. 2, TTY 703-324-7079
www.fairfaxcounty.gov/rec/Fastran/General_Info.htm
Cancellation
703-324-7068, TTY 711
FASTRAN service is provided only on weekdays for residents of Fairfax County, with almost all trips scheduled between 10:00 a.m. and 2:00 p.m. Eligibility is based on household income, which cannot exceed, for example, $l,683 per month for a family of one and $2,272 per month for a family of two, and riders must be residents of Fairfax County. A rider must be eligible before making reservations
Rides should be scheduled well in advance, since trips are scheduled first-come, first-served and are limited. To schedule FASTRAN trips, riders should call weekdays between 8:00 a.m. and noon. If a scheduled trip must be cancelled, riders must call the 24-hour cancellation line and should try to cancel before noon the day before the scheduled trip. The cancellation line is available 24 hours and accepts recorded messages. Callers will be prompted to leave their name, identification number, and the date(s) of the trip(s) to cancel.
Fare Wheels (City of
Falls Church )
703-248-5005, TTY 703-248-5194
Fare Wheels serves City of Falls Church residents and uses private taxicabs and lift-equipped vehicles to provide rides. Participants must be residents of the City of Falls Church, and at least 62 years of age, or permanently disabled, with annual incomes not exceeding $30,000. An application and proof of disability and income are required to become eligible for service. Once approved, the individual receives 2 coupon books, an identification card and a reorder form. Riders receive a maximum of $35.00 in coupons per month.
STAR (Arlington
County)
703-228-8747, TTY 711, 1-877-228-8747
www.commuterpage.com/paratran.htm
STAR@arlingtontransit.com
STAR is the curb-to-curb trip service for Arlington County residents. If riders are eligible for MetroAccess, they are automatically certified to use STAR, which uses private wheelchair accessible cabs and lift-equipped vans.
STAR accepts subscription ride requests (that is a trip scheduled for the same time each day) and such trips do not need to be rescheduled but must be confirmed every 2 weeks. Reservations are taken 8:30 a.m. to 4:30 p.m., Monday through Friday. Reservations can be made seven days in advance and up to the day before the trip.
Bus Systems
Bus schedules are available from each transit provider. Lift-equipped vehicles routinely service some routes. All systems will mail route and schedule information upon request. Bus schedules are available at Metrorail station kiosks, area transit stores, on the buses, or by calling Metro (202-637-7000, TTY 202-638-3780) or Fairfax Connector (703-339-7200, TTY 703-339-1608) information lines. Schedules are also available on-line at each transit office's webpage (see listing below) and at www.commuterpage.com. Metro's Ride Guide at rideguide.wmata.com also provides up to the minute information.
Lift-equipped vehicle scheduling generally requires 24 hours advance notice. For up-to-date information on making lift-equipped reservations, contact the provider you plan to use. Please note that holidays and weekends affect schedules and the availability of lift-equipped buses.
All buses accept exact change only. Bus operators can provide fare information when boarding. The cost of a trip can best be determined by calling the transit company. Most transit providers have established a "senior citizens and disabled customers" fare. To be eligible, the rider needs to have an official Metro ID or present a Medicare card plus a photo ID (see discussion of Metro ID under Metrobus).
SmarTrip cards (www.wmata.com/riding/smartrip.cfm), fare cards, flash
passes, and tokens (www.wmata.com/riding/passes.cfm#farecard) can be
purchased at Metro outlets, local grocery stores, Commuter transit
stores, public libraries and from vendors listed on the Fairfax Connector
and WMATA web sites. Reduced fare cards and passes are available for the
day, week or month. Cards, passes, and tokens are available for
passengers with and without disabilities.
To find out where flash passes and other passes can be purchased call
202-637-7000 (TTY 202-628-8973) or 703-339-7200 (TTY 703-339-1608).
Passes, etc. are available on line from Metro at
www.wmata.com/riding/online_sales.cfm, and
www.commuterpage.com/storeoth.htm. For more information on which method
of payment is best for each rider, passengers can contact the bus systems
they plan to use.
Metrobus
Customer Information
202-637-7000, TTY 202-638-3780
www.wmata.com/metrobus/default.cfm
www.wmata.com/riding/ridercomment.cfm
rideguide.wmata.com
Consumer Assistance
202-637-1328, TTY 202-638-3780
Metro Mobility Link
202-962-6464
Wheelchair Lift-equipped Metrobus On-Call Service
202-962-1825, TTY 202-628-8973
ID Cards for Riders with Disabilities
202-962-1245, TTY 202-628-8973
Metrobus, operated by the Washington Metropolitan Area Transit Authority, provides bus service to the entire metropolitan area. Metro's Customer Information provides information on all metropolitan-area bus and rail systems. Customer Information is open Monday through Friday, 6:00 a.m.-10:30 p.m., and weekends, 8:00 a.m.-10:30 p.m. The Ride Guide, available on-line at rideguide.wmata.com, is a tool that can simplify travel planning.
If a passenger is traveling on a fixed route that does not have regularly scheduled lift-equipped buses, it is recommended that arrangements be made 24 hours in advance. Riders should call Metro On-Call Service, which is open Monday through Friday, 7:30 a.m.-3:00 p.m. Metro's Consumer Assistance takes riders' compliments and complaints Monday through Friday 7:30 a.m.-3:00 p.m.
A person with a disability may need a Metro Photo ID to buy discount train and bus passes throughout the region. To obtain application forms, call the Photo ID number above or visit www.wmata.com/riding/senior_disabled_id.cfm. The application requires a physician's signature. Once a physician signs the application, riders must call the Photo ID number to schedule an appointment to have a card made, Monday through Friday, 7:30 a.m. to 3:30 p.m. The card is renewable and also qualifies a passenger for the Metrobus and Metrorail discounts available for people with disabilities.
ART
703-228-7433, TTY 711
www.commuterpage.com/art/index.htm
Arlington Transit (ART) operates within Arlington County, supplementing Metrobus service and providing access to Metrorail. All buses are lift-equipped.
CUE (City of Fairfax)
703-385-7859 (Voice/TTY)
www.fairfaxva.gov/CueBus/CueBus.asp
CUE operates seven days a week and serves the City of Fairfax and George Mason University. All buses are lift-equipped. CUE has a reduced fare for people with disabilities.
DASH (Alexandria Transit
Company)
703-370-3274, TTY 711
www.dashbus.com
Weekends
703-370-1637, TTY 711
DASH buses serve Alexandria City. Advanced scheduling is required for lift-equipped vehicles. Call between 9:00 a.m. and 3:00 p.m. the day before traveling to schedule a lift-equipped bus.
George (City of Falls
Church)
703-248-5003, TTY 711
www.fallschurchva.gov/george/index.html
The City of Falls Church's bus service originates from either the East or West Falls Church Metrorail station, and serves most destinations within Falls Church City. GEORGE uses 24-passenger buses designed with features to make the system accessible for everyone. All 4 vehicles are equipped wheelchair lifts and a stop enunciator system.
Fairfax
Connector
Customer Information
703-339-7200, TTY 703-339-1608
www.fairfaxcounty.gov/connector
The Fairfax Connector system serves Fairfax County and includes the Dulles Corridor and the Reston Internal Bus System (RIBS). Most buses are lift-equipped; 24-hour advance scheduling is required for buses operating out of the Huntington Metro station.
The Connector's information line provides information on all bus and rail systems operating in the metropolitan area. When riders call and explain where they are and where they want to go, trip details are provided-for example, where to wait for the bus, which bus to take, where to transfer if necessary, where to connect with rail, how long the trip will be, and the cost.
Rail
MetroRail
202-637-7000, TTY 202-638-3780
www.wmata.com/metrorail/default.cfm
System Alert
www.wmata.com/riding/system_alert.cfm
Elevator Status
202-962-1212
www.smartrip.com/stcnd/stations_ele oos
MetroRail provides rapid rail service to the entire Washington metropolitan area. It operates Monday through Thursday from 5:30 a.m. to midnight; Friday from 5:30 to 3:00 a.m.; Saturday from 7:00 a.m. to 3:00 a.m. and Sunday from 7:00 a.m. to midnight.
There are two fare schedules: rush hour and non-rush hour. Regular full-fare fare cards for Metrorail are available at each station. Discounted fare cards for senior citizens and people with disabilities can be purchased in area grocery stores, transit stores, and libraries with a Metro ID card. Call Metro (202-637-7000), Fairfax Connector (703-339-7200) or Metro Link (202-962-6464) for details.
Maps showing station locations are available from Metro and are also displayed in each station, and are available online at www.wmata.com/metrorail/systemmap.cfm. The travel time and cost between stations is printed below each map displayed in the stations. Elevator and escalator outages can be found by calling the number shown above or by visiting www.smartrip.com/stcnd/stations_ele_oos.
Train
Virginia Railway
Express
703-684-1001, TTY 703-658-6377
www.vre.org
Schedules and Fares
1-800-743-3873, 1-800-RIDE -VRE, TTY 703-658-6377
Additional access information
703-642-3808
www.vre.org/programs/access.htm
Virginia Railway Express provides commuter rail service between Manassas, VA, and Washington, DC, and between Fredericksburg, VA, and Washington, DC. VRE is equipped with wheelchair lifts and has accessible parking, access ramps, audio/visual public address system, talking ticket vending machines, TTY phones, and Braille signage. VRE has limited weekend and holiday services on AMTRAK trains. VRE offers discounted fares (50% off the full single ride fare, Ten-Trip tickets, and monthly tickets) for people with disabilities who possess a valid Metro ID card.
Taxi Cabs
Note: Only companies offering lift-equipped service for people with disabilities and charging the same or lower fares as those paid by riders without disabilities are listed under this heading; consult Yellow Pages for detailed listing of all cab companies.
Fairfax SENIORS
ON-THE-GO!
703-324-1172, TTY 703-324-1102
www.fairfaxcounty.gov/fcdot/seniors.htm
SENIORS ON-THE-GO! is a taxi voucher service that provides mobility for
eligible residents of Fairfax County and the City of Fairfax at a reduced
cost. Eligibility is determined by income and is only for riders 65 and
over. You may use any participating taxi company for travel for any
purpose. There is a limit on the number of trips per year. Call the
number above for eligibility requirements and applications.
Fairfax
TaxiAccess
www.fairfaxcounty.gov/fcdot/taxiaccess.htm
703-324-1172, TTY 703-324-1102
TaxiAccess is a new pilot program that provides subsidized taxicab
service to Fairfax County residents who are registered with MetroAccess.
The program is operated by the Department of Transportation under the
direction and support of the Fairfax County Board of Supervisors.
Fairfax Yellow
Cab
703-534-1111
Red Top Cab
of Arlington
703-522-3333, TTY 703-522-3331
www.redtopcab.com
Red Top of
Fairfax
703-451-7200
Red Top and Fairfax Yellow Cab serve Northern Virginia and all airports, using a metered fare. Both companies have wheelchair accessible minivans with ramps. Red Top also offers a 10% discounted rate for senior citizens and persons with disabilities. For more information on the discounted fare, call 703-247-5100.
White Top Cab Company of
Fairfax
703-644-4500, TTY 703-683-4374
White Top serves Fairfax County and all airports, and has a lift-equipped minivan Metered fare is based on the distance traveled. Advance reservations can be made up to two hours before travel.
Note: All taxi companies provide service to area airports. Consult taxi section of this document.
Baltimore Washington International
Airport
301-261-1000, TTY 410-859-7227
www.bwiairport.com
Disability Services
www.bwiairport.com/5custasi/in_sftd.shtml#
All buses to parking lots are lift-equipped. Riders should contact rental car companies directly to determine if their shuttles are equipped with lifts.
Ronald Reagan Washington
National Airport
703-417-8000
www.metwashairports.com/national/index.htm
Courtesy van service to parking lots is available for patrons with mobility impairments by calling 703-419-9795. Advance reservations are available. Riders should contact rental car companies directly to determine if their shuttles are equipped with lifts. Metrorail has a station located at the Concourse (Level 2) of the new terminal.
SuperShuttle
1-800-258-3826, TTY 711
www.supershuttle.com/htm/cities/dca.htm
www.supershuttle.com/htm/ada.htm
SuperShuttle door-to-door shared-ride service provides transportation to all airports. The van picks riders up at home, business, or hotel anywhere within the Washington/Metro area. Vans, which hold up to seven passengers, provide service from 5:30 a.m. to 12:30 a.m. daily. Twenty-four hour advance reservations are recommended.
Washington Dulles International
Airport
703-572-2700
www.metwashairports.com/dulles/index.htm
Services for People with Disabilities
www.metwashairports.com/dulles/disabilities.htm
AEROLINK operates lift-equipped shuttles 24 hours between the hourly and economy parking lots and Dulles terminal. No reservations are required. Accessible parking is provided in the hourly lot at daily parking rates and in the economy parking lots adjacent to the shuttle bus stops. Riders should contact rental car companies directly to determine if their shuttles are equipped with lifts.
Washington
Flyer Airport Express
1-800-235-9372
Washington Flyer Airport Express operates 17 lift-equipped buses. This service links Ronald Reagan Washington National Airport with Washington Dulles International Airport, connects Dulles with the Metrorail system, and provides nonstop transportation to downtown, stopping several times each hour at city hotels. Call for rates, schedule information, and reservations.
Resources
Commuter Connections
1-800-745-7433, TTY 711
www.mwcog.org/commuter/ccindex.html
This regional transportation network is dedicated to easing the daily commute. It provides information on ridesharing services, public transit, park and ride lots, and suggestions and recommendations related to onsite employer programs and staggered workweeks or compressed schedules.
A Guaranteed Ride Home Program is offered for those who rideshare or commute using public transportation. Call for more information.
JCA Connect-A-Ride
703-323-6494, TTY 301-881-5263
www.jcagw.org/information_services.shtml
Free information and referrals for Northern Virginia seniors needing help finding a ride. Connect-A-Ride is a special program of the Jewish Council for the Aging (JCA). Help Line open Monday through Friday from 9:00 a.m. to 3:00 p.m.
Washington Post
www.washingtonpost.com
The Washington Post maintains a website that updates travelers and commuters on road conditions as well as the status of bus and rail service in the metropolitan area.
Where to Purchase Passes and Tokens for Metro Rail and Bus
Tickets can be ordered online at www.commuterpage.com/onlineordering.cfm. Tickets can also be purchased at metropolitan area grocery stores and public libraries.
Arlington
Crystal City Commuter Service Center
703-413-4287
Ballston Transit Store
703- 528-3541
Rosslyn Transit Store
703-525-1995
Fairfax County
Tysons-Westpark Transit Station Connector Store
8300 Jones Branch Drive
McLean, VA 22102
Hours of Operation:
Monday - Friday 6 a.m.-8 p.m.
Saturday & Sunday 10 a.m.-6 p.m.
Reston East - Wiehle Park & Ride Connector Store
1860 Wiehle Avenue
Reston, VA 22090
Hours of Operation: Monday - Friday 6:30-10:30 a.m., 3-7:30 p.m.
Herndon-Monroe Park & Ride Connector Store
12530 Sunrise Valley Drive
Herndon, VA 20171
Hours of Operation:
Monday - Friday 6:30-10:30 a.m., 3-7:30 p.m.
Springfield Mall Connector Store
6706 Springfield Mall
Springfield, VA 22150
(Next to Ward's at Entrance #3)
Hours of Operation:
Monday - Saturday 11 a.m.- 8:45 p.m.
Sunday & Holidays (Closed)
Metro Sales
Offices
Note: All Metro passes and tokens are available. Visa and
MasterCard accepted for purchases exceeding $50.00. Can be purchased
online at www.wmata.com/riding/online_sales.cfm.
Metro Headquarters (Lobby)
600 Fifth Street, NW
Washington, DC
Weekdays 8 a.m.-1 p.m. and 2-4 p.m.
Metro Center Sales Office
12th and F Street, NW
Metro Center Station
Washington, DC
Weekdays 7:30 a.m.-6:30 p.m.
Metro Northern Division
4615 14th Street, NW
Washington, DC
Daily 7 a.m.-4 p.m.
Metro Western Division
5230 Wisconsin Ave., NW
Washington, DC
Daily 7 a.m.-4 p.m.
Metrobus Southeastern Division
17 M Street, SE
Washington, DC
Daily 7 a.m.-4 p.m.
Metro Royal Street Division
600 North Royal Street
Alexandria, VA
Weekdays 7 a.m.-4 p.m.
Metrobus Four Mile Run Division
3501 Glebe Road
Arlington, VA
Daily 7 a.m.-4 p.m.
Metro Pentagon Sales Office
Pentagon Concourse
Weekdays 7:30 a.m. -1 p.m. & 2-3 p.m.
Metrobus Landover Division
3433 Pennsylvania Drive
Landover, MD
Daily 7 a.m.-4 p.m.