fairfaxcounty.gov Homepage Refresh


Tell us what you think in a short survey! The refreshed homepage is now live.

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We've published a smarter homepage based on metrics and usage patterns.

  • We examined years of data to see what was clicked most often on the old homepage. 75 percent of all clicks went to only 29 links (out of 110 links).
  • We reviewed what you are searching for through our search engine.
  • We looked at best practices from government and the private sector.
  • We reduced visual clutter and unused links while building a page that’s more visually appealing and responsive to the devices you’re using today.

Click Patterns of Old Homepage

Click patterns of current homepage

We've improved your customer experience with our homepage.

  • The most accessed services are easily available in the "Find, Pay, Report" section.
  • Our social media and engagement tools are clearly presented at the top of the page.
  • A large photo space captures an essence of Fairfax County, especially any timely or newsworthy events.
  • Our search engine has been upgraded and the refreshed homepage now features “trending topics” based on near real-time search patterns.
  • We’ve made it easier to find our main contact center, 703-FAIRFAX, where you can call, email or tweet your customer service questions.
  • Computer, tablet or smartphone: Responsive web design is used to implement the new homepage so the layout adapts seamlessly to all platforms.
  • Upon sharing a first draft, 68 percent of survey respondents had a positive first impression and 74 percent said the page has the right amount of information. 

Fairfax County recently won a Digital Counties Award in part for our web presence, but we’re striving to serve you even better with this new homepage design and future projects.

We invite you take a tour of the screenshots (click images for larger versions).

 

 

Desktop

Desktop version

Tablet

Tablet version

Mobile

Mobile version


Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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