Department of Cable and Consumer Services - Channel 16

Fairfax County, Virginia

CONTACT INFORMATION: Open during regular business hours 8 a.m. - 4:30 p.m., Monday - Friday

TTY 711

12000 Government Center Parkway
Suite 133

Channel 16,

Your Community, You're Connected

Your Community, You're Connected: Ombudsman's Association Complaint Procedure

This episode explores the Ombudsman Association Complaint Procedure.  Michelle Thompson, the Fairfax County Homeowner and Condominium Association Liaison and a Consumer Specialist with the County’s Consumer Affairs Branch joins Brendan Bunn, a partner in the law firm of Chadwick, Washington, Moriarty, Elmore & Bunn, P.C. and Heather Gillespie, the Virginia Common Interest Community Ombudsman.  They discuss the requirements for establishing an association complaint procedure in accordance with the Ombudsman Regulations of 2012 and share practical steps for managing the complaint process as well as resources that are available on the Ombudsman’s web site. (CC)

Fairfax Virtual Assistant