Department of Cable and Consumer Services - Channel 16

CONTACT INFORMATION: Open during regular business hours 8 a.m. - 4:30 p.m., Monday - Friday
703-324-5930 TTY 711
12000 Government Center Parkway
Suite 133
Channel 16

Department Resources

Your Community, You're Connected

Your Community, You're Connected: Ombudsman's Association Complaint Procedure

This episode explores the Ombudsman Association Complaint Procedure.  Michelle Thompson, the Fairfax County Homeowner and Condominium Association Liaison and a Consumer Specialist with the County’s Consumer Affairs Branch joins Brendan Bunn, a partner in the law firm of Chadwick, Washington, Moriarty, Elmore & Bunn, P.C. and Heather Gillespie, the Virginia Common Interest Community Ombudsman.  They discuss the requirements for establishing an association complaint procedure in accordance with the Ombudsman Regulations of 2012 and share practical steps for managing the complaint process as well as resources that are available on the Ombudsman’s web site. (CC)

Your Community, You're Connected can also be seen on your computer at the below days and times with Live Video Streaming.

  • Monday at 8 p.m.
  • Tuesday at 8 a.m. and 3 p.m.
  • Friday at 8 p.m.
  • Saturday at 8 a.m.
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