Cable and Consumer Services

Fairfax County, Virginia

CONTACT INFORMATION: Open during regular business hours 8 a.m. - 4:30 p.m. Monday - Friday

TTY 711

12000 Government Center Parkway, Suite 433
Fairfax, VA 22035

Michael S. Liberman,
Department Director

Resources for Fairfax County Residents Affected by the Federal Government Shutdown

We are aware that the effects of a prolonged federal government shutdown may be impacting residents living in Fairfax County.  Our office is here to provide information and resources to those affected during this time. 

Contact Fairfax County Consumer Affairs with inquiries at 703-222-8435, TTY 711 and

Contact Your Utility Provider for information about payment arrangements.


  • Notify your landlord immediately that you have been affected by the Federal government shutdown.
  • Ask if rental payments can be delayed or reduced while furlough is in effect.
  • Ask if late fees can be waived during this time period.
  • Know what you can pay and offer the landlord a payment plan to consider.


Mortgages and Credit Cards

  • Prioritize and/or reduce your credit card expenses.
  • Talk to your mortgage lender or credit card companies about possible solutions such as a lower interest rate or extending the terms.
  • Ask if partial payments can be made and/or late fees can be waived.


Credit Bureaus

  • Don’t wait until you are in financial hardship.  Contact the credit bureaus now.
  • Write a financial hardship letter to creditors such as credit card companies, auto loans, student loans etc.
  • Keep the letter concise, explain your situation, keep your request specific, and restate your request.
  • After you go back to work and resume payments, you may consider the Credit Bureau’s option to dispute information by providing a written statement regarding missed payments or other credit problems.


Donating to Charities

  • Be wary of charities that spring up overnight in connection with a current event.
  • Contact the charity directly.
  • Be mindful of door-to-door solicitation.
  • Contact your local food banks to inquire about providing assistance.
  • Never send cash donations.


Contact Your Utility Provider for information about payment arrangements.

Residents that have questions or concerns about paying their bills can contact the service providers below, of which many have set up payment arrangements for government employees directly impacted.


Customer Service: 800-531-5000

Web site:


AT&T (Wireless)

Customer Service: 800-331-0500

Web site:!/my-account/KM1025834?gsi=WHkBL0cW


Comcast (Cable TV)

Customer Service: 800-934-6489

Web site:


Cox (All services)

Customer Service: 844-221-3930

Web site: Cox Communications Offers Government Shutdown Help for Federal Employees


Columbia Gas

Customer Service: 800-543-8911

Web site:


Dominion Energy

Customer Service: 866-366-4357

Web site:


Fairfax Water

Customer Service: 703-289-5800

Web site:



Customer Service: 888-335-0500

Web site: NOVEC recognizes the difficult financial situation that furloughed workers face



Customer Service: 888-211-4727

Web site:



Customer Service: 877-746-0909

Web site: T-Mobile Ready to Help Customers Affected by Government Shutdown


Verizon (Wireless)

Customer Service: 866-266-1445

Web site: Impacted by the government shutdown? Verizon has your back


Verizon Virginia (Cable TV)

Customer Service: 800-VERIZON

Web site: Impacted by the government shutdown? Verizon has your back 


Washington Gas

Customer Service: 844-WASHGAS

Web site: Washington Gas Support to Federal Government Employees Impacted by the Government Shutdown


Additional resources available to residents affected by the Federal Government Shutdown.


Fairfax County Child Care Assistance and Referral Program

Customer Service: 703-449-8484



Fairfax County Consumer Affairs (Tenant/Landlord, Mortgage, Credit)

Customer Service: 703-222-8435, TTY711

Web site:


Fairfax County Coordinated Services Planning (CSP)

Customer Service: 703-222-0880, TTY 711

Web site:


Fairfax County Department of Tax Administration (Taxes)

Customer Service: 703-222-8234, TTY711

Web site:


Fairfax County Department of Transportation (Public transit)

Customer Service: 703-877-5600, TTY711

Web site:


Fairfax County Housing and Community Development

Customer Service: 703-246-5100, TTY711

Web site:


Fairfax County School Age Child Care

Customer Service: 703-449-8989



United States Office of Personnel Management (OPM)

Web site:


Watch the latest episode of Consumer Connection for a discussion on Resources for Fairfax County Residents Affected by the Federal Government Shutdown.