Fairfax Connector

Fairfax County, Virginia

CONTACT INFORMATION: Our call center is open 5AM-10PM M-F, 7AM-9PM Sat-Sun

703-339-7200
TTY 711

4050 Legato Road, Suite 400, Fairfax, VA 22033

Dwayne Pelfrey,
Chief

Department Resources


Fairfax Connector Passengers: Stay Informed During Winter Weather

FOR IMMEDIATE RELEASE
March 20, 2018
#004_18

3 Things to Know to Travel Safe and Stay Informed

As wintry weather is expected this week, Fairfax Connector officials would like to remind passengers that during inclement weather service may be reduced, modified or suspended due to poor travel conditions. If road conditions become unsafe, icy or snow packed, service may be suspended on a route-by-route basis, or system-wide. Officials appreciate passengers’ patience and cooperation during weather events and encourage everyone to be prepared. Here are three things to know to stay informed and prepared for travel during inclement weather:

1. SYSTEM-WIDE OPERATING STATUS

To stay informed of any changes to Fairfax Connector system-wide operating status:

• Sign-up for email and/or text alerts for your routes through Fairfax Connector BusTracker. **Watch a :30 video on how to use Fairfax Connector BusTracker here.**
• Call Fairfax Connector customer service at 703-339-7200, TTY 703-339-1608; Mon - Fri 5 a.m. to 10 p.m., and Sat - Sun 7 a.m. to 9 p.m. Se habla Español.
• Follow Fairfax Connector on Twitter and Facebook.
• Monitor local news outlets and www.fairfaxconnector.com.

2. ROUTE-SPECIFIC SERVICE CHANGES AND DETOURS

For information on route-specific service changes and detours before, during, and after a winter weather event:

• Before you head out to your bus stop, check the status and any possible detours for your route on BusTracker or make sure you are signed-up for email and/or text alerts for your routes.
• You can also call Fairfax Connector customer service at 703-339-7200, TTY 703-339-1608; Mon - Fri 5 a.m. to 10 p.m., and Sat - Sun 7 a.m. to 9 p.m. Se habla Español.

3. BusTracker REAL-TIME ESTIMATED ARRIVAL INFORMATION

Riders are reminded that during inclement weather, route-by-route estimated arrival information in BusTracker may not be accurate:

• If your route is on detour, the information presented in BusTracker will not reflect real-time estimated arrival information but rather the schedule information.
• While on detour, a bus will not show up in the BusTracker location map view.

Prepare Now and Stay Informed of Road Conditions

Virginia Department of Transportation (VDOT) is also asking drivers to monitor weather reports for the latest updates. Stay informed of current road conditions and VDOT’s efforts:

• Visit virginiadot.org/novaemergency for the latest updates and resources during winter events.
• Follow @VaDOTNOVA on Twitter
• Check 511virginia.org or the mobile app for road conditions and closures.