SmarTrip Card Issue Relating to 7 Day Regional Bus Passes

May 5, 2011

SmarTrip patrons are currently experiencing system-wide issues with 7 Day Regional Bus Passes on SmarTrip cards. Since a software update, some SmarTrip card readers are rendering 7 Day Regional Bus Passes invalid. Metro is aware of the issue and is working to correct the problem.

Fairfax Connector passengers who purchase their 7 Day Regional Bus Passes at Connector Stores will be issued a receipt of purchase to present to bus operators as proof of purchase in the event of card failure. In addition to supplying the passenger with a receipt for the purchase of a 7 Day Regional Bus Passes, Connector Store agents will also print out a receipt of the non-working SmarTrip card showing the 7 Day Regional Bus Passes that is already loaded on the card.

SmarTrip patrons are encouraged to call the SmarTrip Office at 888-762-7874, TTY 703-620-8782.

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