Consumer Complaint, Mediation & Arbitration Guide
The Consumer Affairs Branch assists consumers through advice inquiries, mediation and arbitration.
You are encouraged to research the complaint history of a company prior to doing business with them. You may contact us for advice, research assistance or to file a complaint. When a complaint is filed one of our consumer specialists will seek resolution through mediation or possible arbitration.
Advice InquiriesIf you have consumer questions or concerns, contact Consumer Affairs at 703-222-8435, Monday - Friday, 8 a.m. - 4:30 p.m., and a consumer specialist will assist you.
- Search the complaint history for prior complaints submitted about the company.
- File a complaint online.
- Important information. Please read first. Download a complaint form .
- Contact the Consumer Affairs Branch at 703-222-8435, TTY 711 to have a complaint form sent to you.
When you file a consumer complaint, a consumer specialist will be assigned to your case. Through mediation, the consumer specialist works with the consumer and business to help them reach a resolution that is satisfactory to both.
LawsThe laws that protect consumers are the Virginia Consumer Protection Act and Chapter 10 of the Fairfax County Code.