In consultation with local, state and federal health officials, the Fairfax County Redevelopment and Housing Authority and Department of Housing and Community Development have implemented the following operational adjustments effective immediately:
- ALL HOUSING OFFICES are closed to the public beginning Friday, March 27, at 5 p.m., until further notice.
- All transactions will be processed via phone, online, mail, email and/or FAX where possible.
- Please call 703-246-5101, TTY 711, or email RHA@fairfaxcounty.gov for assistance. Be sure to leave your name, phone number, the purpose of your call and the individual you are trying to reach. Due to the volume of calls we are receiving it may take up to 72 hours to respond. Please note that we are prioritizing emergency calls.
- All in-person or group meetings are cancelled until further notice.
- Any documents/forms to be submitted must be sent by mail to (or hand-delivered to the drop box located at):
- Department of Housing and Community Development
3700 Pender Drive, Suite 100
Fairfax, VA 22030
- or Faxed to 703-653-1383
- Department of Housing and Community Development
- Moves and transfers related to housing quality standard violations or emergency situations will receive priority processing. Other moves and transfers will be processed as quickly as possible but may take more than 30 days to complete.
We are beginning to phase in the re-opening of our common areas (gardens, courtyards, playgrounds, meeting rooms, etc.) at many of our properties*. As these areas are opened, we are still requiring a mask or face covering and appropriate social distancing in accordance with statewide requirements. Staff will be arranging furniture and posting signs to provide appropriate guidance when it comes to using these spaces. Please respect and follow these guidelines and safety measures, they are in place for your protection.
* Staff are coordinating with local health officials on the appropriate timing and safety measures to be used when opening common areas at our senior communities. Due to the increased risk to older adults, some openings may be delayed.
- All NON-EMERGENCY* in-home inspections, with the exception of new Housing Choice Voucher move-in inspections, will be suspended until further notice.
- ALL NON-EMERGENCY* in-home maintenance will be suspended until further notice. Residents are encouraged to continue to report work order requests with the understanding that non-emergency requests will be deferred.
* If an in-home inspection or maintenance request is an emergency, staff will work with residents to ensure social distancing while the work is performed (NOTE: only those staff who are not showing signs of illness will be deployed to homes for emergency work).
Rental Assistance Program Changes
- Evictions for nonpayment of rent, and charges/fees for nonpayment of rent, have ben temporarily suspended. This applies to all HUD-assisted participants (Housing Choice Voucher, Public Housing and Section 8) from March 27, 2020 to July 24, 2020. Details
- All recertifications will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability.
- All interims will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability. Priority will be given to families experiencing a loss of income due to the COVID-19 Pandemic.
- If you are having difficulties in meeting your monthly rent payment, please contact your housing specialist to discuss your circumstances. Our specialists are committed to working with you, as much as possible, to help you meet your rent obligation.
For Renters at County-Owned and -Managed Properties
- Late rent penalties are waived through July 2020.
- For maintenance emergencies, please call 703-246-6620, TTY 711.
- If you are having difficulties in meeting your monthly rent payment, please send an email to email@example.com with a telephone number where your property manager can reach you, as well as the name of the community for which you reside. Our managers are committed to working with you, as much as possible, to help you meet your rent obligation.
- Payments are a priority and will be processed once per month, beginning in April 2020.
- All interims will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability. Priority will be given to families experiencing a loss of income due to the COVID-19 Pandemic. Interims will be effective on the first day of the month following the loss of income; however, delays related to reduced staffing availability may result in retroactive payments.
- Review and processing of rent increase requests may be delayed due to reduced staff availability.
Please call 703-246-5101, TTY 711, for assistance.
Questions can also be sent via email to RHA@fairfaxcounty.gov.
We continue to appreciate your patience and understanding as we adjust our operations to enable the fulfillment of our essential functions amid the current emergency. We will continue to monitor and evaluate the need for these adjustments in consultation with local health officials and will make further adjustments or return to our normal process when it is appropriate to do so.
Please use the following contacts and links for:
- Emergency Housing, Rent/Utility Assistance; 703-222-0880, TTY 711
- Emergency Shelters for Individuals Who are Homeless
- Families needing emergency shelter: 703-222-0880
- Individuals seeking emergency shelter may contact the following singles shelters:
- Embry Rucker Community Shelter: 703-437-1975
- Elanor Kennedy Shelter: 703-799-0200
- Bailey's Crossroads Community Shelter: 703-820-7621
- Tenant-Landlord Resources/Concerns/Complaints; 703-222-8435, TTY 711
- Fairfax County Rental Housing and Homeownership Programs; 703-246-5101, TTY 711
- Protect Your Tenant Rights During COVID-19; Resources for Those in Fear of Eviction
- StayHomeVirginia.com: Housing Resources for Those Affected by the Impacts of COVID-19
- What Apartment Residents and Building Owners Can Do to Limit the Spread of Coronavirus
- 4 Things to Know about Tenant Landlord Rights During COVID-19
- Fairfax County COVID-19 Health Alert Toolkit Hits Mailboxes
- Answers to Many Basic Needs Questions (Food, Utilities, Evictions) Can Be Found Online
- List of Utilities Suspending Service Disconnections, Offering Other Billing Options
- Healthcare Options for the Uninsured
- Legal Advice for COVID-19 Issues
- Unemployment Resources Available through Virginia Career Works Centers
- Stay Alert for Coronavirus Scams
Please continue to refer to trusted sources of information such as the Fairfax County COVID-19 webpage, the Fairfax County Emergency Blog, the Virginia Department of Health (VDH), and the Centers for Disease Control and Prevention (CDC) for regular updates.