Housing and Community Development

Fairfax County, Virginia

CONTACT INFORMATION: Operating Hours: 8AM-4:30PM M-F

703-246-5000
TTY 711

3700 Pender Drive
Fairfax, VA 22030

Tom Fleetwood,
HCD Director

COVID-19 Housing Operations Updates and Resources

Any resident in need of EMERGENCY HOUSING, RENT or UTILITY ASSISTANCE or help with OTHER BASIC NEEDS should contact Coordinated Services Planning at 703-222-0880, TTY 711. They will be able to help assess your circumstance and refer you to county- and community-based resources for which you may be eligible.


In consultation with local, state and federal health officials, the Fairfax County Redevelopment and Housing Authority (FCRHA) and Department of Housing and Community Development (HCD) will continue to ensure that our programs and services are administered with the utmost regard for the safety of both participants and our staff. Please select the tabs below for specific guidance related to our services:

RESIDENTS OF FCRHA PROPERTIES

  • Payment of Rent: All rent is still due and payment of current and past-due rent balances is the responsibility of each tenant. There are avenues available for assistance if you have faced a loss of income, illness or other burden which has prevented you from paying rent. Please contact Coordinated Services Planning at 703-222-0880, TTY 711, to begin the process of receiving assistance. Information about the Emergency Rental Assistance Program are available online.
     
  • Operations and Safety Protocols at FCRHA Properties: The FCRHA and our property managers will continue to work closely with local, state and federal health professionals in determining and following the current guidance to promote a healthy and safe environment at each of our properties. We ask our residents to please follow established placards and signs which are posted around the property. These postings are the result of a coordinated effort and guidance from our local health officials. We anticipate that these notices may change as public health conditions continue to evolve. If you have any questions relative to the rules and protocols in place at your property, please contact your property management office.
     
    • Face Coverings and Masks: Due to the current virus transmission level for our area, all Fairfax County Government buildings and properties owned by the FCRHA require masks or face coverings to be worn regardless of vaccination status. This requirement applies to all indoor offices, hallways, and common areas within FCRHA properties. Within individual units, residents are not required to wear their masks but are encouraged to take precautionary measures when entertaining visitors in their homes. 

      HCD staff and property managers will continue to wear a face covering when entering the homes of our residents. As our staff serves the entire community, we ask that you also wear a face mask, or social-distance in a closed room, while that team member is in your home as a continued precaution to ensure the safety and good health of the community.

      If an in-home inspection or maintenance request is an emergency, staff will work with residents to ensure social distancing while the work is performed (NOTE: only those staff who are not showing signs of illness will be deployed to homes for emergency work).
       
    • Please refrain from using common area amenities if you are exhibiting any COVID-related symptoms or have tested positive for COVID.

      NOTE: These protocols are not mandated countywide for all housing communities. Privately owned communities should consult their leadership and health professionals to determine what protocols they should put in place at their locations. Specific questions about precautionary guidance can be directed locally to the Fairfax County Health Department.
       
  • Moves and Transfers: Moves and transfers related to housing quality standard violations or emergency situations will receive priority processing. Other moves and transfers will be processed as quickly as possible but may take more than 30 days to complete.
     

FCRHA RENTAL ASSISTANCE PROGRAMS

  • Contact Information: 
  • Office Hours: The office of the Fairfax County Redevelopment and Housing Authority and the Department of Housing and Community Development is open Monday through Friday, from 8 a.m. to 4:30 p.m. While we are happy to serve you in an in-person setting, please note that most questions can be answered and most transactions can be processed online, by phone, email, U.S. mail, and/or FAX. 

    If you require an in-person visit to our office, please note the following:
    • Appointments are strongly encouraged. Please contact your housing specialist to arrange a time to visit our office.
    • Masks are required in Fairfax County Government Buildings
    • We have installed protective barriers and enacted capacity limits in our customer service areas and meeting rooms. We will ask that all visitors follow the posted guidelines during their visit.
       
  • Submitting Documentation: All forms and documents may be submitted to by U.S. Mail, FAX, or may be hand delivered to the drop box outside our office (address above). A grey drop box is located just outside the entrance to the building.
  • Payment of Rent: Payment of current and past-due rent balances is the responsibility of each tenant. Housing Assistance Payments will continue to be paid as scheduled; however, program participants are still responsible to pay their portion of the rent. There are avenues available for assistance if you have faced a loss of income, illness or other burden which has prevented you from paying rent. Please contact Coordinated Services Planning at 703-222-0880, TTY 711, to begin the process of receiving assistance. Information about the Emergency Rental Assistance Program are available online.
     
  • Moves and Transfers: Moves and transfers related to housing quality standard violations or emergency situations will receive priority processing. Other moves and transfers will be processed as quickly as possible but may take more than 30 days to complete.
     

RENTAL ASSISTANCE PROGRAMS - FOR LANDLORDS

  • Housing Assistance Payment: Your monthly HAP payments are a priority and will be processed once per month.
     
  • Interims: All interims will continue to be processed as quickly as possible; however, clients may experience some delays depending on staffing availability. Interims will be effective on the first day of the month following the loss of income; however, delays related to reduced staffing availability may result in retroactive payments.
     
  • Rent Assistance: The Fairfax County Emergency Rent Assistance Program does offer a landlord portal which enables landlords to seek rent assistance on behalf of their tenants. Details about the Emergency Rent Assistance Program Landlord Portal are available online.
     

HOMEOWNERSHIP PROGRAMS

  • Hours of Operation: Staff are available to assist clients Monday through Friday, between the hours of 8 a.m. and 4:30 p.m. Most questions can be answered by reviewing information on our website at www.fairfaxcounty.gov/Housing/Homeownership. If you have questions about any of our homeownership programs, please call 703-246-5087, TTY 711, or email our staff at FTHBHomeownership@fairfaxcounty.gov. If we are unable to answer your questions over the phone, we will be happy to reserve an appointment for additional consultation with staff. 
     
  • Homebuyer Program Orientation Courses: The first step for participating in either of our homebuyer programs (the First-Time Homebuyers Program or the Workforce Dwelling Unit Homebuyer Program) is to complete and certify that you have reviewed the orientation materials. Before COVID-19, these courses were held in-person several times a year. Now, these courses may be taken on-demand by visiting our program websites and reviewing the information and instructions provided in the "STEP 1" tab under "Application and Selection Process":

 

 

QUESTIONS?

Please call 703-246-5000, TTY 711, for assistance.
Questions can also be sent via email to RHA@fairfaxcounty.gov


Please use the following contacts and links for:


Please continue to refer to trusted sources of information such as the Fairfax County COVID-19 webpage, the Fairfax County Emergency Blog, the Virginia Department of Health (VDH), and the Centers for Disease Control and Prevention (CDC) for regular updates.  

Fairfax Virtual Assistant