Fairfax County Job Openings - Detailed Description for Job #12-1465

Fairfax County Application Center, 12000 Government Center Pkwy., #270, Fairfax, VA 22035


Department of Neighborhood and Community Services

Job # 12-1465

$24.35 to $32.47  (Grade S23)

Two positions available; 20 hours per week. Performs professional human service system client access work on the telephone in a call center environment. Work hours are Monday through Friday, 10:00 a.m. to 2:00 p.m. to assist with phone coverage during peak call volume times. Receives client referrals from county and community-based human service providers and direct client contacts. Assesses individual and family service needs. Identifies appropriate service options, utilizing expertise in community and family resources. Collaborates with clients and other human service professionals to identify prevention, early intervention, and self-sufficiency-oriented service options; drawing heavily on family and community resources, as well as public sector services. Develops initial service action plans. Makes appropriate resource referrals and service linkages. Provides service coordination and case management in selected client circumstances. Utilizes automated systems and advanced telephone technology in all facets of work. Positions will be located in one of the four Human Services Regions.



Graduation from an accredited four-year college or university with a bachelor's degree, plus two years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.



Substantial experience with multi-disciplinary human services systems work and hands-on experience using computer technology in the process of client service delivery. Preference given to candidates who are fully bilingual in Spanish, Arabic, Farsi, Vietnamese or Korean.



Panel interview.



This job announcement was originally erroneously posted with a pay rate of $25.58 to $34.11 (S24). The correct pay rate is $24.35 to $32.47 (S23). We apologize for any inconvenience this may cause.


To Apply:

Submit your resume on-line through the AIMS system.

If this is the first time you have used AIMS, you will need to create an account.

Fairfax County is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, creed, religion, national origin, age, disability, genetic information, veterans' status or disabled veterans' status. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance; TTY 703-222-7314. Minorities and people with disabilities are encouraged to apply. EEO/AA/TTY.


Closing Date:



Date Posted:




Most positions advertised here are merit system positions funded for full benefits such as health insurance, retirement, life insurance and paid leave. Follow the link for details on Fairfax County's comprehensive benefits program for merit system employees. If a position is not funded for benefits that information will generally be included in the job announcement.


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