Renew Items by Telephone

Customer Account Library Line (CALL) allows customers to:

  • Renew library items
  • Check if items on hold are ready to pickup
  • Get a list of overdue items
  • Get a list of all items currently checked out

What do I need to use CALL?

  • A touch-tone telephone
  • Your library card number

How do I use CALL?

  • Phone 703-324-9595. CALL is unavailable 11:30 pm - Midnight daily for system maintenance.
  • After you have connected, follow these instructions:
    • As prompted by the CALL system, enter your Library card number, then the pound sign (#).
    • Once verified, you have the following options:
Options Number Action
What do I have checked out? Press 1 Lists up to 50 items checked out on your account
What is overdue? Press 2 Lists up to 50 items overdue on your account
What is ready for pickup? Press 3 Lists up to 25 items on hold ready for pickup
How do I renew?

Press 4, then:

  • Press 1 to renew all items
  • Press 2 to renew specific titles by item barcode (please have the barcode ready)
  • Press 3 to renew from a list of titles
You may renew up to 50 items.
To repeat these options Press the pound key (#) Repeats all menu options
To exit the menu Press the star key (*) Exit to main menu

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