Renew Items by Telephone


Customer Account Library Line (CALL) allows customers to:

  • Renew library items
  • Check if items on hold are ready to pickup
  • Get a list of overdue items
  • Get a list of all items currently checked out

What do I need to use CALL?

  • A touch-tone telephone
  • Your library card number

How do I use CALL?

  • Phone 703-324-9595. CALL is unavailable 11:30 pm - Midnight daily for system maintenance.
  • After you have connected, follow these instructions:
    • As prompted by the CALL system, enter your Library card number, then the pound sign (#).
    • Once verified, you have the following options:
Options Number Action
What do I have checked out? Press 1 Lists up to 50 items checked out on your account
What is overdue? Press 2 Lists up to 50 items overdue on your account
What is ready for pickup? Press 3 Lists up to 25 items on hold ready for pickup
How do I renew?

Press 4, then:

  • Press 1 to renew all items
  • Press 2 to renew specific titles by item barcode (please have the barcode ready)
  • Press 3 to renew from a list of titles
You may renew up to 50 items.
To repeat these options Press the pound key (#) Repeats all menu options
To exit the menu Press the star key (*) Exit to main menu

Library | Catalog | Account Services | Locations & Hours | Online Resources | Events
ReadersLink | Research | Get Involved | Community Outreach | Newsroom | Mobile

Email your suggestions and comments to
Library Customer Service or the Library Director.

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

ADA Accessibility | Website Accessibility
Awards | FOIA | Mobile | Using this Site | Web Disclaimer & Privacy Policy | Get Adobe Reader
Official site of the County of Fairfax, Virginia, © Copyright 2013

Website Feedback Website Feedback    Globe with various flags representing Web site language translations   Language Translations

Return to Graphic Version