Account Fee/Item Investigation Request

Complete this form if you would like us to investigate item(s) or fees on your account, or to report a lost or damaged item. In all cases, please provide as many details as possible. We will investigate the issue and contact you with the resolution or to discuss the next step in the process. If you wish to speak with someone immediately during normal business hours, please contact staff at a library branch.

A reminder: if you borrow items for another person on your account, you are responsible for those items. More information about managing your account and fees can be found under My Account.

* = Required

Customer Information
Name: *
E-mail address: *
Library card number: *
Request: (Choose one) *
If you have a question or concern about a fee applied to your account.
If you believe you returned an item that is still listed on your account.
If you believe you never borrowed an item listed on your account.
If you have lost or damaged an item checked out to you and would like to arrange payment or replacement.

Reason for request (please be specific) *
Use the space below to detail your question or concern.
Providing details such as the time and location you believe you returned an item, whether you handed it to staff or dropped it in a book return, as well as any extenuating circumstances, will help us expedite the resolution.

Item Information
Title(s): *


Share This Page

Library Resources

Your Library card is your ticket to premium resources:


Suggestions and comments can be sent to Library Customer Service.

The Fairfax County Public Library web publishing team invites you to "Keep in Touch."

Subscribe to Library eNewsletters

Library logo


Search our events calendar

To request reasonable ADA accommodations or alternative format of materials presented in this site, please contact Library Customer Service.

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

ADA Accessibility | Website Accessibility
Awards | FOIA | Mobile | Using this Site | Web Disclaimer & Privacy Policy | Get Adobe Reader
Official site of the County of Fairfax, Virginia, © Copyright 2015

Website Feedback Website Feedback    Globe with various flags representing Web site language translations   Language Translations

Return to Graphic Version