Account Fee/Item Investigation Request


Complete this form if you would like us to investigate item(s) or fees on your account, or to report a lost or damaged item. In all cases, please provide as many details as possible. We will investigate the issue and contact you with the resolution or to discuss the next step in the process. If you wish to speak with someone immediately during normal business hours, please contact staff at a library branch.

A reminder: if you borrow items for another person on your account, you are responsible for those items. More information about managing your account and fees can be found under My Account.

* = Required

Customer Information
Name: *
E-mail address: *
Library card number: *
Request: (Choose one) *
If you have a question or concern about a fee applied to your account.
If you believe you returned an item that is still listed on your account.
If you believe you never borrowed an item listed on your account.
If you have lost or damaged an item checked out to you and would like to arrange payment or replacement.


Reason for request (please be specific) *
Use the space below to detail your question or concern.
Providing details such as the time and location you believe you returned an item, whether you handed it to staff or dropped it in a book return, as well as any extenuating circumstances, will help us expedite the resolution.

Item Information
Location (select the branch to which the item was returned) *:
Title(s): *
    

 


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