Our consumer affairs team joins federal, state and local agencies to provide free events for National Consumer Protection Week, March 5-11. These educational events provide you with tools and resources to understand consumer rights, navigate the marketplace and make informed decisions.
The Virginia Department of Treasury’s session, Unclaimed Property, will return virtually on Monday, March 6. This popular event helps county residents find thousands of unclaimed dollars.
On Consumer Affairs Day, Thursday, March 9, you're invited to learn about tenant-landlord rights and responsibilities, funeral planning, and scams in-person at the Government Center from 8 a.m. to 12:30 p.m. The event is free, but registration is requested. Call 703-222-8435, TTY 711 or email consumer@fairfaxcounty.gov.
CONSUMER AFFAIRS SERVICES
Consumer Affairs provides many services, including:
Consumer Complaints
Consumer Affairs mediates complaints against local businesses. They assist consumers through mediation and arbitration on a range of topics, including tenant-land, home improvement, automotive sales and repairs, retail shopping, medical billing, cable and utility billing. If the consumer transaction takes place in Fairfax County, please file a complaint with Consumer Affairs. We also offer a “consumer look-up” for the public to review complaint summaries and disposition.
Consumer Advice
A Consumer Specialist of the Day is available Monday through Friday, 8 a.m. to 4:30 p.m., at 703-222-8435, TTY 711 or email consumer@fairfaxcounty.gov.
Consumer Outreach
Consumer Affairs conducts educational seminars on consumer trends and topics, including identity theft, funeral planning, responsible use of credit cards, retail purchasing, home improvement, tenant-landlord responsibilities and scams. Audiences include older adults, high school students, faith-based organizations and community and civic associations.
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