Effective and Efficient Government

Outcome Statement

Fairfax County is a place where all residents trust that their government responsibly manages resources, provides exceptional services and equitably represents the community.


(Below you will find supporting work of this priority area to date. More updates will be added as the strategic planning process continues.)


  1. Financial sustainability, competitiveness and trustworthiness.
  2. County government and school workforce diversity, capability and engagement.
  3. Level of resident engagement among all geographic and demographic sectors.
  4. Capacity and condition of the county and schools technology and facilities.
  5. Customer satisfaction with county services.


(What's an indicator? Indicators are ways to measure the county’s progress, both for the community at large and for county government. They are clear, quantifiable and they help manage progress toward achieving strategies in the strategic plan. They are statements that express what we hope to achieve. These are NOT specific performance metrics at this point.)

Challenge Questions

  1. How will we keep the county on a sustainable fiscal path to meet the needs of a population with increasingly diverse demographic and socio-economic characteristics?
  2. How will we transform government culture, policies and business practices to align with changing community goals priorities and demands?
  3. How will we attract, retain and develop a highly skilled, talented and diverse county government workforce that advances a culture of engagement and excellence?
  4. How will we improve engagement with residents so that we include voices of marginalized communities and capitalize upon the assets of our diverse residents and businesses?
  5. How will we maximize the use of evolving technologies and the increasing amount of data to exceed our residents’ and other stakeholders’ expectations, while appropriately managing the related risks?
  6. How will we manage county infrastructure — including our buildings, land, technology and tools — to better meet current and future needs of the community in an environmentally and fiscally sustainable manner?


(What's a challenge question? A challenge question is a clear articulation of the diagnosed problem/opportunity that people are experiencing. It is informed by evidence, data, subject matter expertise, outside-in perspectives and on-the-ground realities. Challenge questions are phrased in a way that drives toward an impact, allowing for a variety of solutions.)

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Fairfax Virtual Assistant