We’re Here to Help


 

We're Here to Help

 

The Department of Cable Communications and Consumer Protection regulates non-exclusive cable television franchises with Comcast of Virginia, Inc., Cox Communications, Inc., and Verizon Virginia, Inc. through enforcement of the franchise agreements with the cable providers, inspection of facilities, and attention to citizen concerns.

Consumer Protection Division staff are available to assist with customer service issues relating to cable TV services provided by Fairfax County cable providers. Frequent customer service issues include billing disputes, missed appointments, service outages and poor quality of video and/or audio. Staff also work to help resolve subscriber complaints and provide consumer education and information on the various telecommunication choices to help County residents make informed decisions. For questions relating to consumer protection services, please contact the Consumer Protection Division at 703-222-8435, TTY 711

Communications Policy and Regulation Division staff enforce County and federal laws relating to construction. Some of the issues inspectors address are construction crews working without proper traffic control devices; equipment left on site or not cordoned off; cables lying exposed above ground; trenches left open and unattended and operators working on public right-of-ways. For questions relating to cable operator inspections please contact the Communications Policy and Regulation Division at 703-324-5902, TTY 711.

 

 


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