We’re Here to Help
The Department of Cable and Consumer Services regulates non-exclusive cable television franchises with Comcast of Virginia, Inc., Cox Communications, Inc., and Verizon Virginia, Inc. through enforcement of the franchise agreements with the cable providers, inspection of facilities, and attention to citizen concerns.
The Consumer Affairs Branch staff are available to assist with customer service issues relating to cable television services provided by Fairfax County cable providers. Frequent customer service issues include billing disputes, missed appointments, service outages and poor quality of video and/or audio. Staff also work to help resolve subscriber complaints and provide consumer education and information on the various telecommunication choices to help county residents make informed decisions. For questions relating to consumer services, please contact the Consumer Affairs Branch at 703-222-8435, TTY 711
Communications Policy and Regulation Division staff enforce county and federal laws relating to construction. Some of the issues inspectors address are:
- construction crews working without proper traffic control devices;
- equipment left on site or not cordoned off;
- cables lying exposed aboveground;
- trenches left open and unattended;
- and operators working on public rights-of-way.
For questions relating to cable operator inspections, please contact the Communications Policy and Regulation Division at 703-324-5902, TTY 711.