Cable Construction Safety
Fairfax County inspects cable construction to enforce county and federal laws. If a cable operator or its subcontractors are working in an unsafe manner (see examples below), contact Cable Regulation or call 703-324-5902, TTY 711.

• Cable operators or their subcontractors working on public right-of-ways before 9:30 a.m. or after 3:00 p.m. on weekdays.
• Construction crew working without proper traffic control devices, such as orange cones and safety signs.
• Equipment left on site and not cordoned off.
• Cable lying exposed on top of the ground or trenches left open and unattended.

Customer Service Standards
If you are having a problem with your cable operator, please make an effort to resolve the problem directly with your cable operator. If you have exhausted all efforts to resolve the problem yourself, you can file a complaint on-line, download a complaint form (19 KB .pdf file), or contact the Consumer Affairs Branch at 703-222-8435, TTY 711 to have a complaint form sent to you.

Fairfax County ensures that cable operators comply with Federal Communications Commission (FCC) and Fairfax County standards for customer service, including:

• Billing disputes
• Missed appointments
• Service outages
• Poor quality of video
• Wait time when calling the company

Utility and Cable Providers
Contact information for regulated public utilities and franchised cable service providers in Fairfax County.

FAQ
Frequently Asked Questions about Cable Regulation