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Cable Construction Safety
Fairfax County inspects cable construction to enforce county and
federal laws. If a cable operator or its subcontractors are working
in an unsafe manner (see examples below), contact Cable Regulation
or call 703-324-5902, TTY 711.
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Cable operators or their subcontractors working on public
right-of-ways before 9:30 a.m. or after 3:00 p.m. on weekdays.
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Construction crew working without proper traffic control devices,
such as orange cones and safety signs.
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Equipment left on site and not cordoned off.
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Cable lying exposed on top of the ground or trenches left open
and unattended.
Customer Service Standards
If you are having a problem with your cable operator, please make
an effort to resolve the problem directly with your cable operator.
If you have exhausted all efforts to resolve the problem yourself,
you can file a complaint
on-line, download a
complaint form (19 KB .pdf file), or contact the Consumer
Affairs Branch at 703-222-8435, TTY 711 to have a complaint form
sent to you.
Fairfax County ensures that cable operators comply with Federal
Communications Commission (FCC) and Fairfax County standards for
customer service, including:
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Billing disputes
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Missed appointments
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Service outages
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Poor quality of video
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Wait time when calling the company
Utility and Cable Providers
>>Contact
information for regulated public utilities and franchised cable
service providers in Fairfax County.
FAQ
Frequently Asked Questions about Cable
Regulation
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