Information Technology

Fairfax County Ranked In The Top Tier In 2016 Digital Counties Survey!

Digital Counties Survey 2016 Winner LogoFairfax County received second place honors in the 14th annual 2016 Digital Counties Survey, for jurisdictions with populations of 500,000 or greater. The survey, conducted by Center for Digital Government (CDG) and the Digital Communities program in partnership with National Assoication of Counties (NACo), identifies the best technology practices among U.S. counties, including initiatives that save tax dollars through newfound efficiencies; boost transparency, cybersecurity and engagement; or innovate through unique and exciting projects. The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. The National Association of Counties unites America’s 3,069 county governments and brings county officials together to advocate with a collective voice on national policy, exchange ideas and build new leadership skills, pursue transformational county solutions, enrich the public’s understanding of county government and exercise exemplary leadership in public service. Fairfax County has been honored being in the Top Ten for the past fourteen years,  Top Five in thirteen of those years, and # 1 four times including 2015.

Fairfax County was recognized as a perennially high-achieving county which relies on agile development, flexible technology infrastructure and strong governance to align IT strategies with overall county business objectives — and this alignment is critical as the county cites continued resource challenges. The county was also acknowledged for giving citizen communication and engagement top priority with the launch of NewsCenter and MyFairfax portal along with Fairfax County's leading role in the National Capital Region Interoperable Communications Infrastructure program. Winners were chosen based on their work to innovate, improve transparency and proactively address citizen demands and expectations.

The award was presented at the 2016 National Association of Counties (NACo) annual conference in Long Beach, CA on July 23rd to Board of Supervisors Vice Chair Penny Gross, Deputy County Executives Dave Molchany and Pat Harrison, and Chief Information Technology Security Officer Mike Dent. Read more...


The Department of Information Technology contributes to an efficient and productive County government while using modern information technologies to improve citizen access to government information and services. To give focus and direction to staff within the department and to help plan for the future, an overall mission has been established together with eight goals. The missions and goals statement were developed with considerable input from staff regarding the important issues facing the department. Fairfax County is making the necessary investments in information technology and software, which through careful planning, cooperative business and technical execution will provide its citizens with a return on investment in the form of improved services. These goals were established to energize the department in performing its functions of developing and maintaining current information technology systems, providing a technology infrastructure and customer service support to County agencies.

Mission and Goals

The Department of Information Technology will deliver quality and innovative information technology solutions to provide citizens, the business community and County staff with convenient access to appropriate information and services.

Goal 1: Deliver timely and effective responses to customer requirements through teamwork.

Goal 2: Provide vision, leadership, and a framework for evaluating emerging technologies and implementing proven information technology solutions.

Goal 3: Provide citizens, the business community and County staff with convenient access to appropriate information and services through technology.

Goal 4: Work with County agencies to improve business operations by thoroughly understanding business needs and by planning, implementing and managing the best information technology solutions available.

Goal 5: Guarantee a reliable communication and computer infrastructure foundation on which to efficiently conduct County business operations today and in the future.

Goal 6: Effectively communicate information about plans, projects, and achievements to County staff and customers.

Goal 7: Develop and maintain technically skilled staff who are competent in current and emerging information technology and a user community that understands and can employ modern technologies to maximize business benefits.

Goal 8: Ensure effective technical and fiscal management of the Department's operations, resources, technology projects and contracts.>

Ten IT Fundamental Principles

  1. Our ultimate goal is to provide citizens, the business community, and County employees with timely, convenient access to appropriate information and services through the use of technology.

  2. Business needs drive information technology solutions. Strategic partnerships will be established between the customer and County so that the benefits of IT are leveraged to maximize the productivity of County employees and improve customer services.

  3. Evaluate business processes for redesign opportunities before automating them. Use new technologies to make new business methods a reality. Exploit functional commonality across organizational boundaries.

  4. Manage Information Technology as an investment.
    • Annually allocate funds sufficient to cover depreciation to replace systems and equipment before life-cycle end. Address project and infrastructure requirements through a multi-year planning and funding strategy.
    • Limit resources dedicated to "legacy systems" -- hardware and software approaching the end of its useful life -- to absolutely essential or mandated changes. Designate systems as "legacy" and schedule their replacement. This approach will help focus investments toward the future rather than the present of past.
    • Invest in education and training to ensure the technical staffs in central IT and user-agencies understand and can apply current and future technologies.

  5. Implement contemporary, but proven, technologies. Fairfax County will stay abreast of emerging trends through an ongoing program of technology evaluation. New technologies will often be introduced through pilot projects where both the automation and its business benefits and costs can be evaluated prior to any full-scale adoption.

  6. Hardware and software will adhere to open (vendor-independent) standards and minimize proprietary solutions. This approach will promote flexibility, inter-operability, cost effectiveness, and mitigate the risk of dependence on individual vendors.

  7. Manage the enterprise network as a fundamental building block of the County's IT architecture. The network will connect modern workstations and servers; will provide both internal and external connectivity; will be flexible, expandable, and maintainable; be fully integrated using open standards and capable of providing for the free movement of data, graphics, image, video, and voice.

  8. Approach IT undertakings as a partnership of central management and agencies providing for a combination of centralized and distributed implementation. Combine the responsibility and knowledge of central management, agency staff, as well as outside contract support within a consistent framework of County IT standards. Establish strategic cooperative arrangements with public and private enterprises to extend limited resources.

  9. Emphasize the purchase and integration of top quality, commercial-off-the-shelf software (COTS) -- with minimal customization -- to speed the delivery of new business applications. This will require redesigning some existing work processes to be compatible with off-the-shelf software packages. Utilize modern efficient methods and laborsaving tools in a cooperative application development environment. A repository for common information objects (e.g., databases, files, records, methods, application inventories) will be created, shared and reused.

  10. Capture data once in order to avoid cost, duplication of effort and potential for error and share the data whenever possible. Establish and use common data and common databases to the fullest extent. A data administration function will be responsible for establishing and enforcing data policy, data sharing and access, data standardization, data quality, identification and consistent use of key corporate identifiers.

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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