Interactive Voice Response (IVR)


The County's Interactive Voice Response (IVR) system allows residents to access information and conduct business anywhere there is a telephone.

What you can do on the Telephone:

 

County Executive, Office of County Services Information Line
703-324-INFO or
703-324-4636
Medical Registry - Special Needs
703-324-9000
OPA Survey Line (Seasonal)
703-324-4202
Courts Courts Information Line
703-691-7320
Traffic or Criminal Violation Prepayment
703-246-3764
Juror Information
703-246-7816
Family Services Coordinated Services Planning Survey
703-324-3091
Register for Institute For Early Learning
703-324-4018
Health Department Health Department Information Line
703-246-2411
Housing and Community Development Inquire Affordable Housing Waiting List
703-449-9050
Information Technology IT Service Desk Information Line
703-324-HELP or
703-324-4357
Library, Fairfax County Public Library Information Line
703-324-3100
Police Department Victims of Crime Information Line
703-246-2141
Public Works and Environmental Services Building Plan Review Information Line
703-222-0114
Inquire Building Permit/Plan/Inspection Status
703-222-5155
Schedule/Cancel Building Inspection Requests
703-222-2474
Schedule/Cancel Special Collections (Trash Pickup)
703-802-3322
Tax Administration Real Estate Information & Tax Payment
703-222-6740

 

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County Services Information Line:
This automated information line, provided by the Office of Public Affairs, is a library of recorded messages designed to provide information about county services and programs. The caller can receive a FAX of directions to government center.  

Medical Registry - Special Needs:
This automated system allows the caller with Special Needs to request for assistance in registering information in various languages. The caller can listen to a recorded message in their selected language, and leave the information requested. A County staff with the assistance of a translator will call back and perform the registration process for the Medical Registry. The IVR allows these callers to leave basic information in eight different languages that are Spanish/Korean/ Vietnamese/Arabic/Farsi/Urdu/Chinese in addition to English.

OPA Survey Line (Seasonal):
This automated system allows a caller to take a survey to obtain input from customers to assess and enhance the quality of service provided through the Fairfax County Information Line. This system is activated on an 'as needed' basis by Office of Public Affairs.

Courts Information Line:
This automated information line provides information and call transferring for all courts except for the traffic division of the general district court. If you need to reach general district traffic division, call 703-246-3764 directly. Use this line for all other matters like directions, traffic cases in the juvenile and domestic relations court for circuit court, general district court, juvenile and domestic relations district court. Staff assistance is available also.

Traffic and Criminal Violation Prepayment:
This automated system provides information and services for the Traffic and criminal divisions of the Fairfax County General District Court. It has several options that allow callers to obtain directions, pre-pay a traffic ticket, pay criminal fines and obtain other traffic and criminal court information. It interfaces with Virginia state mainframe CICS system to access the caller’s record and updates their record upon successful payment. Assistance is also available by transferring to a staff member. This application has the following modules:

Pre-Pay Traffic Ticket:
The ticket number is used to access their record from the Virginia state mainframe system. Since a ticket can have more than one fine, IVR prompts the caller to make a selection on which type of fine needs to be pre-paid. Once caller makes a selection, IVR calculates the amount based on internal static tables. IVR speaks the amount back to the caller. Caller selects which credit card will be used for payment (Visa/MasterCard/Discover/American Express) or debit card (Visa/MasterCard) is also needed. This module interacts with third party vendor for credit card processing for payments. The caller receives a confirmation of the status of financial processing (accepted or rejected).

Pre-Pay Criminal Fines:
The caller entered information is used to access their record from the Virginia state mainframe system. IVR prompts the caller to make a selection on which type of fine needs to be pre-paid. Once caller makes a selection, IVR retrieves the amount from state database by executing the CICS transactions and speaks the amount back to the caller. Caller selects which credit card will be used for payment (Visa/MasterCard/discover/American Express) or debit card (Visa/MasterCard) is also needed. This module interacts with third party vendor for credit card processing for payments. The caller receives a confirmation of the status of financial processing (accepted or rejected).

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Juror Information:
This automated information line allows jurors to call and check their jury date, change the scheduled jury date and retrieve personal contact information. Staff assistance is also available.

Coordinated Services Planning Survey:
This automated system allows a caller to take a survey designed by coordinated services agency to obtain input from customers who have received services from them.

Register for Institute for Early Learning:
This automated system allows a caller to obtain general information and register, inquire or cancel training classes from the “Institute for Early Learning” (IFEL) database.  In order to register you will need a user id and PIN. Staff assistance is also available.

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Health Department Information Line:
This automated information line provides health information, clinic locations, and environmental health information and allows you to contact the administration offices of the Health Department.

Inquire Affordable Housing Waiting List:
This automated system allows the callers to find out their position on the housing waiting list for the Fairfax County Department of Housing and Community Development programs: Public Housing Program, Housing Choice Voucher Program and Fairfax County Rental Program. The callers should call this line once they have applied for the program. This application is offered in English, Spanish and Vietnamese.

IT Service Desk Information Line:
This automated information line is used by callers (mainly county employees) to report computer related problems. The caller gets transferred to IT Service Desk which records the problem/incident. It also provides information on the scheduled and unscheduled outages.

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Library Information Line:
This automated information line allows the caller to find a Library by zip code or area name, hear hours of operation and phone numbers, receive a FAX of directions to the library, find the library special events, and contact library administration.

Victims of Crime Information Line:
This automated information line provides the caller with Information related to domestic violence, protective services, sexual assault, stalking etc. It also has an option to the victim of the crime to transfer to staff to find out the release date of the arrested person. The caller can also obtain information on the Criminal Injuries and Compensation Fund.

Building Plan Review Information Line:
This automated information line provides information regarding:

  • Web address, mailing address, office hours, and fax number
  • Transfer to staff regarding a plan review comment or commercial building inspection
  • Status of plans in order to schedule a critical structures meeting or for general code questions
  • Permit and contractor licensing information
  • Zoning and set-back issues
  • Land disturbance and site related permits
  • Schedule an inspection or transfer to staff regarding a residential or commercial trade inspection
  • Health Department reviews

Inquire Building Permit/Plan/Inspection Status:
This system allows the callers to obtain information on how they can get status for Permit/Plan/Inspection. To obtain status for Permits or Inspections, please visit our website at www.fairfaxcounty.gov/fido or call 703-222-0455.

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Schedule/Cancel Building Inspection Requests:
This automated system allows callers to schedule / cancel inspection requests. Inspections can be scheduled for the next 5 business days in advance from the call date. Inspections cannot be scheduled for weekends or holidays. Only an inspection scheduled for the next business day or later may be canceled using the system. Inspections for the next business day must be canceled before 11:59 P.M. for the day prior to the inspection. To cancel an inspection scheduled for the current day, you will need to call the appropriate Inspection Division at the number listed below:

  • Residential Inspections Division - 703-631-5101
  • Commercial Inspections Division - 703-324-1910

Those who prefer to speak with County staff may still call 703-222-0455 during regular business hours 8:00 A.M. - 4:20 P.M. Monday through Thursday and 9:15 A.M. - 4:20 P.M. on Friday, except holidays.

Schedule/Cancel Special Collections (Trash Pickup):
This automated system provides special collections information for those households that receive trash collection service from Fairfax County Division of Solid Waste Collection and Recycling. Special collections are made for those items which are too heavy or bulky for the regular collectors to handle. These include brush (e.g., tree branches) and bulk loads (e.g., appliances, couches, mattresses). This application is offered in English and Spanish.


Real Estate Information and Tax Payment
This automated system provides information and services for the Department of Tax Administration of Fairfax County. It has several modules that allow callers to obtain Real Estate Query by Address, Pay Real Estate Taxes, and Pay Personal Property Taxes.

Real Estate Query by Address:
This automated system provides the assessment information. This system allows the caller to receive County real estate information by FAX or spoken on the phone. You may enter a partial address and have the property information spoken back to you. You may also receive a FAX of the property description, sales price, assessed value, and more for most properties in the County. You will need to know the property address and the telephone number of the FAX machine to which the information should be faxed.

Pay Real Estate Taxes:
This automated system is the Department of Tax Administration's Secure Payment System for paying real estate taxes. This application allows Fairfax County residents to pay Real estate taxes 7 days a week, 24 hours a day. To pay Real estate taxes, you must have the stub number on tax bill.  A valid credit card (Visa/MasterCard/Discover/American Express) or debit card (Visa/MasterCard) is also needed. A convenience fee is charged for processing. The exact amount is given to the caller after payment information is entered. If the caller does not have a bill, personal assistance is available weekdays, between 8:00 A.M. and 4:30 P.M. by calling 703-222-8243. This module interacts with third party vendor for credit card processing for payments. The caller receives a confirmation of the status of financial processing (accepted or rejected).

Pay Personal Property Taxes
This automated system is the Department of Tax Administration's Secure Payment System for paying personal property taxes. This application allows Fairfax County residents to pay Personal property taxes 7 days a week, 24 hours a day. To pay Personal property taxes, you must have the VIN number and either DMV customer number or Personal Property number on tax bill. A valid credit card (Visa/MasterCard/Discover/American Express) or debit card (Visa/MasterCard) is also needed. A convenience fee is charged for processing. The exact amount is given to the caller after payment information is entered. If the caller does not have a bill, personal assistance is available weekdays, between 8:00 A.M. and 4:30 P.M. by calling 703-222-8243. This module interacts with third party vendor for credit card processing for payments. The caller receives a confirmation of the status of financial processing (accepted or rejected).

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Technical Questions: Web Administrator

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