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TextInteractive Voice Response (IVR)
The County's Interactive Voice Response (IVR) system allows residents to
access information and conduct business anywhere there is a
telephone.
What you can do on the Telephone:
County Services
Information Line:
This automated information line, provided by the Office of Public
Affairs, is a library of recorded messages designed to provide
information about county services and programs. The caller can receive a
FAX of directions to government center.
Medical Registry - Special
Needs:
This automated system allows the caller with Special Needs to request
for assistance in registering information in various languages. The
caller can listen to a recorded message in their selected language, and
leave the information requested. A County staff with the assistance of a
translator will call back and perform the registration process for the
Medical Registry. The IVR allows these callers to leave basic information
in eight different languages that are Spanish/Korean/
Vietnamese/Arabic/Farsi/Urdu/Chinese in addition to English.
OPA Survey Line
(Seasonal):
This automated system allows a caller to take a survey to obtain input
from customers to assess and enhance the quality of service provided
through the Fairfax County Information Line. This system is activated on
an 'as needed' basis by Office of Public Affairs.
Courts Information Line:
This automated information line provides information and call
transferring for all courts except for the traffic division of the
general district court. If you need to reach general district traffic
division, call 703-246-3764 directly. Use this line for all other matters
like directions, traffic cases in the juvenile and domestic relations
court for circuit court, general district court, juvenile and domestic
relations district court. Staff assistance is available also.
Traffic and Criminal Violation
Prepayment:
This automated system provides information and services for the Traffic
and criminal divisions of the Fairfax County General District Court. It
has several options that allow callers to obtain directions, pre-pay a
traffic ticket, pay criminal fines and obtain other traffic and criminal
court information. It interfaces with Virginia state mainframe CICS
system to access the caller’s record and updates their record upon
successful payment. Assistance is also available by transferring to a
staff member. This application has the following modules:
Pre-Pay Traffic Ticket:
The ticket number is used to access their record from the Virginia state
mainframe system. Since a ticket can have more than one fine, IVR prompts
the caller to make a selection on which type of fine needs to be
pre-paid. Once caller makes a selection, IVR calculates the amount based
on internal static tables. IVR speaks the amount back to the caller.
Caller selects which credit card will be used for payment
(Visa/MasterCard/Discover/American Express) or debit card
(Visa/MasterCard) is also needed. This module interacts with third party
vendor for credit card processing for payments. The caller receives a
confirmation of the status of financial processing (accepted or
rejected).
Pre-Pay Criminal Fines:
The caller entered information is used to access their record from the
Virginia state mainframe system. IVR prompts the caller to make a
selection on which type of fine needs to be pre-paid. Once caller makes a
selection, IVR retrieves the amount from state database by executing the
CICS transactions and speaks the amount back to the caller. Caller
selects which credit card will be used for payment
(Visa/MasterCard/discover/American Express) or debit card
(Visa/MasterCard) is also needed. This module interacts with third party
vendor for credit card processing for payments. The caller receives a
confirmation of the status of financial processing (accepted or
rejected).
Juror Information:
This automated information line allows jurors to call and check their
jury date, change the scheduled jury date and retrieve personal contact
information. Staff assistance is also available.
Coordinated Services
Planning Survey:
This automated system allows a caller to take a survey designed by
coordinated services agency to obtain input from customers who have
received services from them.
Register for
Institute for Early Learning:
This automated system allows a caller to obtain general information and
register, inquire or cancel training classes from the “Institute for
Early Learning” (IFEL) database. In order to register you will need
a user id and PIN. Staff assistance is also available.
Health Department Information
Line:
This automated information line provides health information, clinic
locations, and environmental health information and allows you to contact
the administration offices of the Health Department.
Inquire Affordable
Housing Waiting List:
This automated system allows the callers to find out their position on
the housing waiting list for the Fairfax County Department of Housing and
Community Development programs: Public Housing Program, Housing Choice
Voucher Program and Fairfax County Rental Program. The callers should
call this line once they have applied for the program. This application
is offered in English, Spanish and Vietnamese.
County Job Line:
This automated information line provides information on the current job
announcements as well as other information related to employment with
Fairfax County Government. You may also check on the status of your
resume if you have previously applied. You will need to enter the user ID
and PIN number for the AIMS account.
IT Service Desk Information
Line:
This automated information line is used by callers (mainly county
employees) to report computer related problems. The caller gets
transferred to IT Service Desk which records the problem/incident. It
also provides information on the scheduled and unscheduled outages.
Library Information
Line:
This automated information line allows the caller to find a Library by
zip code or area name, hear hours of operation and phone numbers, receive
a FAX of directions to the library, find the library special events, and
contact library administration.
Victims of Crime Information
Line:
This automated information line provides the caller with Information
related to domestic violence, protective services, sexual assault,
stalking etc. It also has an option to the victim of the crime to
transfer to staff to find out the release date of the arrested person.
The caller can also obtain information on the Criminal Injuries and
Compensation Fund.
Building Plan Review
Information Line:
This automated information line provides information regarding:
- Web address, mailing address, office hours, and fax number
- Transfer to staff regarding a plan review comment or commercial building inspection
- Status of plans in order to schedule a critical structures meeting or for general code questions
- Permit and contractor licensing information
- Zoning and set-back issues
- Land disturbance and site related permits
- Schedule an inspection or transfer to staff regarding a residential or commercial trade inspection
- Health Department reviews
Inquire Building
Permit/Plan/Inspection Status:
This system allows the callers to obtain information on how they can get
status for Permit/Plan/Inspection. To obtain status for Permits or
Inspections, please visit our website at www.fairfaxcounty.gov/fido or
call 703-222-0455.
Schedule/Cancel
Building Inspection Requests:
This automated system allows callers to schedule / cancel inspection
requests. Inspections can be scheduled for the next 5 business days in
advance from the call date. Inspections cannot be scheduled for weekends
or holidays. Only an inspection scheduled for the next business day or
later may be canceled using the system. Inspections for the next business
day must be canceled before 11:59 P.M. for the day prior to the
inspection. To cancel an inspection scheduled for the current day, you
will need to call the appropriate Inspection Division at the number
listed below:
- Residential Inspections Division - 703-631-5101
- Commercial Inspections Division - 703-324-1910
Those who prefer to speak with County staff may still call 703-222-0455 during regular business hours 8:00 A.M. - 4:20 P.M. Monday through Thursday and 9:15 A.M. - 4:20 P.M. on Friday, except holidays.
Schedule/Cancel Special
Collections (Trash Pickup):
This automated system provides special collections information for those
households that receive trash collection service from Fairfax County
Division of Solid Waste Collection and Recycling. Special collections are
made for those items which are too heavy or bulky for the regular
collectors to handle. These include brush (e.g., tree branches) and bulk
loads (e.g., appliances, couches, mattresses). This application is
offered in English and Spanish.
Real Estate
Information and Tax Payment
This automated system provides information and services for the
Department of Tax Administration of Fairfax County. It has several
modules that allow callers to obtain Real Estate Query by Address, Pay
Real Estate Taxes, and Pay Personal Property Taxes.
Real Estate
Query by Address:
This automated system provides the assessment information. This system
allows the caller to receive County real estate information by FAX or
spoken on the phone. You may enter a partial address and have the
property information spoken back to you. You may also receive a FAX of
the property description, sales price, assessed value, and more for most
properties in the County. You will need to know the property address and
the telephone number of the FAX machine to which the information should
be faxed.
Pay Real Estate
Taxes:
This automated system is the Department of Tax Administration's Secure
Payment System for paying real estate taxes. This application allows
Fairfax County residents to pay Real estate taxes 7 days a week, 24 hours
a day. To pay Real estate taxes, you must have the stub number on tax
bill. A valid credit card (Visa/MasterCard/Discover/American
Express) or debit card (Visa/MasterCard) is also needed. A convenience
fee is charged for processing. The exact amount is given to the caller
after payment information is entered. If the caller does not have a bill,
personal assistance is available weekdays, between 8:00 A.M. and 4:30
P.M. by calling 703-222-8243. This module interacts with third party
vendor for credit card processing for payments. The caller receives a
confirmation of the status of financial processing (accepted or
rejected).
Pay Personal
Property Taxes
This automated system is the Department of Tax Administration's Secure
Payment System for paying personal property taxes. This application
allows Fairfax County residents to pay Personal property taxes 7 days a
week, 24 hours a day. To pay Personal property taxes, you must have the
VIN number and either DMV customer number or Personal Property number on
tax bill. A valid credit card (Visa/MasterCard/Discover/American Express)
or debit card (Visa/MasterCard) is also needed. A convenience fee is
charged for processing. The exact amount is given to the caller after
payment information is entered. If the caller does not have a bill,
personal assistance is available weekdays, between 8:00 A.M. and 4:30
P.M. by calling 703-222-8243. This module interacts with third party
vendor for credit card processing for payments. The caller receives a
confirmation of the status of financial processing (accepted or
rejected).
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