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The County's Interactive Voice Response (IVR) system allows residents to
access information and conduct business anywhere there is a
telephone.
What you can do on the Telephone:
County Services
Information Line:
This automated information line, provided by the Office of Public
Affairs, is a library of recorded messages designed to provide
information about county services and programs.
Special Needs Registry:
This system allows callers with Special Medical Needs to request for
assistance in registering information in various languages.
OPA Survey Line
(Seasonal):
This system activated on an 'as needed' basis by Office of Public
Affairs collects citizen input via a survey.
Courts Information Line:
This system provides automated information and call transferring for all
courts except for the traffic division of the general district court. If
you need to reach general district traffic division, call 703-246-3764
directly. Use this line for all other matters like directions, traffic
cases in the juvenile and domestic relations court for circuit court,
circuit court, general district court, juvenile and domestic relations
district court. Staff assistance is available also.
Traffic and Criminal Violation
Prepayment :
This system provides information and services for the Traffic and
criminal divisions of the Fairfax County General District Court. It
allows you to obtain directions, pre-pay a traffic ticket, pay criminal
fines and obtain other traffic and criminal court information. Staff
assistance is also available.
Juror Information:
This system allows jurors to call and check their jury date and change
the scheduled jury date and personal contact information. Staff
assistance is also available.
Coordinated Services
Planning Survey:
This system allows you to take a survey designed by coordinated services
agency to obtain input from customers who have received services from
them.
Register for
Institute for Early Learning:
This system allows you to obtain general information and register for
training classes for the Office for Children. In order to register you
will need a registration id number and the last 4 digits of your home
phone number or if you are an Institute for Early Learning online user
you will need your pin number. Staff assistance is also available.
Crime
Reporting:
This system will allow you to contact the Incident and Media Information
line which provides a list of incidents reported by Fire and Rescue from
the previous day. Media may also call the contact number during normal
business hours to contact the Public Information officer for additional
information.
Health Department Information
Line:
This automated information line provides health information, clinic
locations, and environmental health information and allows you to contact
the administration offices of the Health Department.
Inquire Affordable
Housing Waiting List:
This automated information line lets you find out your position on the
waiting list for the Fairfax county department of housing and community
development programs listed below. You should call this line once your
have applied for one of the following programs:
- Public Housing: Eligible families are offered apartments, condominiums, or townhouses at scattered sites and developments owned by the Fairfax County Redevelopment and Housing Authority (FCRHA).
- Housing Choice Voucher Program (formerly Section 8 Program): Eligible applicants receive vouchers which entitle them to assistance with paying their rent to a private landlord. Participants search for their own housing in the private rental market.
- Fairfax County Rental Program: This program includes housing for families, single persons, seniors and supportive housing for special populations.
County Job Line:
This automated information line provides information on the current job
announcements as well as other information related to employment with
Fairfax County Government. You may also check on the status of your
resume if you have previously applied. You will need to enter your social
security number and the job announcement number when prompted.
IT Service Desk Information
Line:
The automated information line provides assistance to county employees
experiencing application and computer related problems. It also provides
information on:
- Scheduled Outages
- DIT Training automated information line
- CASP/FAMIS Help Desk.
Library Information
Line:
This automated system allows you to:
- Find a Library by zip code
- Contact library administration
- Hear hours of operation and phone numbers
Victims of Crime Information
Line:
The automated information line provides:
- Information on frequently asked questions on topics related to domestic violence, protective services, sexual assault or stalking.
- If you are a victim of a crime and the suspect has been arrested and you would like to know the release date.
- Information on the Criminal Injuries and Compensation Fund.
Building Plan Review
Information Line:
This automated information line provides information regarding:
- Hours of operations, address, fax number or web site
- Permit application
- Permit fees
- Zoning and set-back issues
- Site and grading plan requirements
- Health Department requirements
- Specific information regarding Residential or Commercial projects currently under review
- You can also speak with a plan reviewer
Inquire Building
Permit/Plan/Inspection Status:
This automated information line allows you to inquire permit, plan
review and inspection status for Building and Trade (Electrical,
Mechanical, Plumbing, and Small Appliance) Permits. Inspection results
will not be available until the day following the performance of the
inspection. The system is available 24 hours a day, 7 days a week. Those
who prefer to speak with County staff may still call 703-222-0801 for
permit / inspection status, or 703-324-1640 for plan review status during
regular business hours 8:00 A.M. - 4:20 P.M. Monday through Thursday and
9:15 A.M. - 4:20 P.M. on Friday, except holidays.
Schedule/Cancel
Building Inspection Requests:
The Automated line allows callers to schedule / cancel inspection
requests. Inspections can be scheduled for the next 5 business days in
advance from the call date. Inspections can not be scheduled for weekends
or holidays. Only an inspection scheduled for the next business day or
later may be canceled using the system. To cancel an inspection scheduled
for the current day, you will need to call the appropriate Inspection
Division at the number listed below:
- Residential Inspections Division - 703-631-5101
- Commercial Inspections Division - 703-324-1910
Inspections for the next business day must be canceled before 11:59 P.M.
for the day prior to the inspection. Those who prefer to speak with
County staff may still call 703-222-0455 during regular business hours
8:00 A.M. - 4:20 P.M. Monday through Thursday and 9:15 A.M. - 4:20 P.M.
on Friday, except holidays.
Schedule/Cancel Special
Collections (Trash Pickup):
This automated system provides Special collections information for those
households that receive trash collection service from Fairfax County
Division of Solid Waste Collection and Recycling. Special collections are
made for those items which are too heavy or bulky for the regular
collectors to handle. These include brush (e.g., tree branches) and bulk
loads (e.g., appliances, couches, mattresses). Please do not mix bulk
loads and brush. They are collected separately.
Pay Personal
Property Taxes:
This automated system is the Department of Tax Administration's Secure
Payment System for paying personal property taxes. To use this system you
must have:
- a valid credit card which may be Visa, MasterCard, American Express or Discover.
- Vehicle Identification Number (VIN number) and property number on your tax bill.
You will be charged a processing fee. The exact amount will be given to
you after you enter your payment information. If you do not have your
bill, personal assistance is available weekdays, between 8:00 A.M. and
4:30 P.M. by calling 703-222-8243.
Pay Real Estate
Taxes:
This automated system allows Fairfax County residents to pay Real estate
taxes 7 days a week, 24 hours a day. To pay your Real estate taxes, you
need a major credit card (American Express, Discover, MasterCard or VISA)
and your bill number. You will be charged a convenience fee. The exact
amount will be given to you after you enter your payment information. You
will be asked to enter the County's jurisdiction code, your bill control
number and the amount you want to pay. The County's jurisdiction code is
1030 and is located on the upper right hand corner of your bill. Your
bill control number is also located in the upper right hand corner of
your bill. If you do not have your bill, personal assistance is available
weekdays, between 8:00 A.M. and 4:30 P.M. by calling 703-222-8234.
Real Estate Information
by FAX:
This automated system allows Fairfax County real estate information to
be sent to you by FAX. You can receive a FAX of the property description,
sales price, assessed value, and more for most properties in the County.
You will need to know the property address and the telephone number of
the FAX machine to which the information should be faxed. This service is
available Monday through Saturday, 7 A.M. to 7 P.M.
Real Estate Query by
Address:
This automated system provides information on property taxes or
assessments. You may enter a partial address and have the property
information spoken back to you.