| Related Links |
|
| Deputy County Executive for Information |
The County’s award winning e-Government program addresses the digital divide for our constituents and businesses through multiple access channels and has been successful in creating a "Government without Walls, Doors or Clocks". The e-Government program utilizes multi-channel service delivery via the County's Web site, 32 multi-media Kiosks, Interactive Voice Response (IVR), mobile access and a Cable TV government access channel. Fairfax County's "Contact Us" mobile application, provides access to the County’s phone directory and email contact links through wireless devices such as PDAs or cellular phones. Citizens can "Search by Name" or view an "Alphabetical" list of all County phone numbers. The application also allows users to contact agencies via email or phone depending on the mobile device's capabilities. The mobile application provides patrons with appropriately formatted information in a timely manner.
Using these service delivery channels, the County provides business transactions and information to our citizens, businesses and to all that are interested in Fairfax County. These initiatives comprise a multi-faceted strategy with a single goal: utilize the benefits of emerging technologies to extend and expand the ability of government to provide information and services to County residents, businesses, civic groups and other interested parties.
Customers Served:
Kiosk: Over 11,056,917 "Screen Touches" to date or 384,000 total users
IVR: Over 1,128,350 total calls annually
Web: 625,000 visits per month
Information and Services Available:
| Adult education classes | Web | |
| Becoming a child-care provider | Web, Kiosk | |
| Board Meeting minutes (searchable) | Web, Kiosk | |
| Budget information and approved budget | Web | |
| Bus tour schedule | Web, Kiosk | |
| Child-care provider list | Web, Kiosk | |
| Collection of household trash & recyclables | IVR, Kiosk | |
| County Code - full text | Web | |
| County demographics | Web, Kiosk | |
| County maps, scrollable, printable | Web, Kiosk | |
| Courts - Circuit, General District, and Juvenile | Web, IVR, Kiosk | |
| Crime statistics, Wanted List, Neighborhood Watch | Web | |
| Fire & Rescue Media Information | IVR, Kiosk | |
| Health information | Web, IVR, Kiosk | |
| Housing information | Web, IVR, Kiosk | |
| Inspection scheduling status | IVR, Kiosk | |
| Information for victims of crime | IVR, Kiosk | |
| Job opportunities | Web, IVR, Kiosk | |
| Library information line | IVR | |
| Multi-jurisdictional information | Kiosk | |
| Newcomer information | Web, IVR, Kiosk | |
| Parks/Recreation information | Web, IVR, Kiosk | |
| Public safety information | Web, IVR, Kiosk | |
| Real estate property assessment & tax information | Web, IVR, Kiosk | |
| Seniors information and programs | Web, IVR, Kiosk |
Doing Business with the County:
| Access Health Department food inspections database | Web | |
| Access GIS aerial photography with pan and zoom | Web | |
| Apply for County jobs | Web, Kiosk | |
| Apply for a library card | Web, Kiosk | |
| Board of Supervisors compliant forms | Web, Kiosk | |
| Building Permit Fee Estimate | Web, Kiosk | |
| Directly connect to County staff | IVR, Kiosk | |
| Download request for proposal/invitation for bid | Web | |
| Electronic Mailing List | Web, Kiosk | |
| Estimate Electrical Permit Fee | Web, Kiosk | |
| File complaints about landlord or consumer problems | Web, Kiosk | |
| Find location of closest Library by entering zip code | Web, Kiosk | |
| Register & pay for Park Authority classes, camps, & tours | Web, IVR | |
| Locate facilities and public transportation | Kiosk | |
| Obtain permit/plan status | Web, IVR, Kiosk | |
| Pay taxes with credit card | Web, IVR, Kiosk | |
| Pay taxes via eCheck | Web | |
| Pay traffic tickets with credit card | IVR, Kiosk | |
| Query current real estate property & tax information | Web, IVR, Kiosk | |
| Query Human Services online "Resource Guide" | Web, Kiosk | |
| Query for current position on the Housing Waiting List | IVR, Kiosk | |
| Query specific court case information | IVR | |
| Query status of an inspection, permit, or plan | Web, IVR, Kiosk | |
| Query Victim Services data for offender release date info | IVR | |
| Register a vehicle | Web | |
| Request faxes of court fees and procedures | IVR, Kiosk | |
| Renew vehicle registrations | Kiosk | |
| Reserve a golf tee time | Web, Kiosk | |
| Reserve/renew Library books - search catalogue | Web, Kiosk | |
| Reserve a picnic area | Web, Kiosk | |
| Report change of address for tax purposes | Web | |
| Report a lost pet | Web | |
| Report a zoning or noise ordinance violation | Web | |
| Report vehicle sale or "move out" with prorate calculator | Web | |
| Schedule inspections | Web, IVR, Kiosk | |
| Schedule special pick-ups of brush or bulk items | Web, IVR, Kiosk | |
| Search for information in historical newspaper | Web | |
| Search for Health Department clinics by area of County | IVR | |
| Search for County agency telephone numbers by keyword | IVR, Kiosk | |
| Subscribe to County publications | Web, Kiosk | |
| Volunteer to help in the Library or Parks | Web, Kiosk | |
| Zoning and Noise Ordinance compliant form | Web, Kiosk |
In addition, all 21 library branches located throughout the County and Fairfax City offer Internet access. At Access Fairfax, an open area on the first floor of the South County Center, residents can find information about County services and conduct business with County agencies online. The use of all of these County computers is free.
For more information about the Fairfax County e-Government Program and the County's full IT Program, please see the Fairfax County IT Plan.