Fairfax Connector Contact Information



To offer a suggestion, to file a complaint or commendation, or to report a lost or found item, please call Fairfax Connector's Telephone Information Center (TIC). Passengers can also request schedules and brochures be mailed to them. The TIC's phone numbers are:

  • 703-339-7200
  • 703-339-1608 (TTY)

TIC hours of operation are as follows:

  • Mon - Fri, 5 a.m. to 10 p.m.
  • Sat - Sun, 7 a.m. to 9 p.m.

In Person

Connector Stores offer schedules, brochures, fare media, and information about the many different traveling options in the Northern Virginia region. Staff at the Connector Stores can assist in planning efficient travel itineraries for the commuter, tourist, or resident. Visit any one of our four convenient locations:

Franconia-Springfield Metro Station
6880 Frontier Drive, Springfield, VA 22150
Monday - Friday: 6:30 a.m. - 7 p.m.
Phone: 703-822-0626

Herndon-Monroe Park and Ride
12530 Sunrise Valley Drive, Herndon, VA 20171
Monday, Tuesday and Thursday: 6:30 - 10:30 a.m., 3 - 7 p.m.
Phone: 703-834-0591

Reston Town Center Transit Station
12051 Bluemont Way, Reston, VA 20190
Monday - Friday: 6:30 a.m. - 7 p.m.
Phone: 703-464-9135 

Wiehle-Reston East Metro Station
11389 Reston Station Boulevard, Reston, VA 20190
Monday - Friday: 6:30 a.m. - 7 p.m.
Phone: 703-877-5965

Tysons West*Park Transit Station
8300 Jones Branch Drive, McLean, VA 22102
Monday - Friday: 10 a.m. - 6 p.m.
Phone: 703-448-3295

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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