Fairfax County Department of Cable and Consumer Services
Consumer Affairs Branch
Consumer Complaint Form
Important Information - Please read first
- The Consumer Affairs Branch responds to complaints concerning tenant-landlord, cable, consumer, taxicab, and towing. Complaints are resolved through voluntary mediation or arbitration between the parties. We can assist you if your dispute occurred in Fairfax County (excluding the City of Alexandria, City of Fairfax and the City of Falls Church.)
- If you have a question or need advice about a consumer issue, contact Consumer Affairs at 703-222-8435, TTY 711, to speak to a consumer specialist. Our business hours are 8:00 a.m. to 4:30 p.m. Monday through Friday.
- We do not provide legal advice, legal representation, or pursue matters in court on behalf of individual complainants.
- We do not regulate prices or rent. We do not handle employee vs. employer disputes, discrimination disputes, business vs. business disputes, or cases against government agencies.
If You Have a Complaint
Please be sure you have made an effort to resolve this matter by dealing directly with the manager or owner of the company or landlord involved. If you have exhausted all efforts to resolve the complaint yourself, complete this form, and electronically
submit it to this Branch.
Submit your supporting documentation such as leases, contracts, repair invoices, receipts, and advertisements within five days of the submission of your complaint so it can be reviewed and processed.
Please delete or mark through all personal, confidential, or financial information such as a social security numbers, bank account numbers or credit card numbers before submitting your complaint and supporting documentation.
All documentation provided to our branch will be shared with the business or landlord and becomes a part of the public record, which upon request may be disclosed pursuant to Virginia’s Freedom of Information Act.
Your supporting documentation can be faxed, mailed, or emailed to Consumer Affairs.
NOTE: If your attachment(s) exceed email limits, make other arrangements for your documentation.
Our contact information is as follows:
Consumer Affairs Branch
Department of Cable and Consumer Services
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Main Line: 703-222-8435 TTY 711 Fax: 703-653-1310
State Consumer Affairs Office
- The Consumer Protection Section of the Virginia Attorney General's Office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints. Complaints are either assigned within the section
or referred to the appropriate local, state or federal agency having specific jurisdiction. The section also offers alternative dispute resolution services. When there is a pattern of deception or other wrongdoing, the attorney general
is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers. The Consumer Protection Section handles complaints that occurred in Virginia (including the City of Alexandria,
City of Fairfax and the City of Falls Church). Contact information is listed below:
Office of the Attorney General
Consumer Protection Section
202 North 9th Street
Richmond, VA 23219
Consumer Protection Hotline (within VA): 800-552-9963
Richmond area and outside of VA: (804) 786-2042
Fax: (804) 225-4378
What is the Complaint Process?
- After your complaint is processed and assigned to a consumer specialist, you will receive in writing a case number and information for contacting the consumer specialist who will assist you with your complaint.
- Your complaint may also be referred to local, state, or federal agencies that have jurisdiction.
- All cases are assigned a case number. When contacting Consumer Affairs or submitting information regarding your complaint, please provide this number to expedite the handling of your complaint.
- A copy of your complaint, along with all documentation you submit will be sent to the business or landlord with a request to respond to the complaint within ten days after the business or landlord receives the complaint.
- If the business or landlord fails to respond to the initial letter, the consumer specialist will send another letter or attempt to contact the business or landlord for a response.
- Any response received from the business or landlord will be sent to you.
- If mediation is not successful, you may consider pursuing the matter through the civil court system or through the services of a private attorney.
- If you have any questions, please contact the consumer specialist assigned to your case for assistance.
By signing this form, you authorize the Consumer Affairs Branch and any other local, state, or federal agencies to which we may refer your case, to evaluate your complaint, to contact you and to take whatever lawful actions are deemed appropriate in your
Closed complaints will stay on file for three years from the date of closure and will then be destroyed in accordance with established procedures for destroying public records.
Closed complaints are subject to public disclosure under the provisions of the Virginia Freedom of Information Act, Virginia Code Section 2.2-3700 et seq. For this reason, we ask that you do not provide us with your Social Security Number or with any
other personal financial information not related to this complaint.
The information requested on the official Consumer Complaint Form, and all subsequent requests by this Branch for additional information, are subject to the Governmental Data Collection and Dissemination Practices Act, Virginia Code Section 2.2-3800 et