Accessible and affordable transportation is a critical need for people with disabilities and older adults. There are approximately 67,900 working-age adults with disabilities in our county – access to reliable transportation is critical to independence and self-sufficiency.
If you are a person with disabilities or an older adult, here are five things to know to help you get to where you need to go:
- Review the Transportation Guide to Northern Virginia for People with Disabilities to understand your options and what works best for your schedule and budget.
- Learn about accessible parking, medical transit and other related topics from our Disability Services.
Speaking of your budget:
- Most public transportation systems offer discounts for people with disabilities and older adults. Go to Fairfax County Connector and Metro for reduced fare information.
- The county has a taxi voucher program that provides discounted taxi vouchers for eligible residents. Call 703-222-9764 for more information.
If you cannot board a bus or train, navigate sidewalks, cross streets safely or experience inadequate transportation service, you should contact the transportation provider.
- Refer to this list of transportation providers (including Uber and Lyft) with contact information to file a complaint regarding inaccessible or poor service.
- You may also contact the Fairfax County Office of Human Rights and Equity Programs for assistance.
If you do experience inadequate service, document the incident for your complaint to the transportation provider:
- Note the date, time and location of the incident.
- Document what is occurring by taking pictures and video with your cell phone.
- Write down the name/s of the service provider, people involved and if possible, witnesses who saw the incident.
- Save dated copies of your correspondence and interactions with the provider.
- Be persistent and firm but cordial by clearly expressing what you need in order to resolve the problem.
- Join the Fairfax Area Mobility and Transportation Committee, a joint group of the Fairfax Area Disability Services Board and Fairfax Area Long Term Care Coordinating Council. This group advocates for a transportation system that provides independence, choice and full participation for people with disabilities and older adults. The committee meets every fourth Wednesday, 7-9 p.m. at the Government Center.
- Share your ideas and issues with the Fairfax Area Disability Services Board. Public comment periods begin each meeting.
- Contact Jill Clark at email@example.com or 703-324-5874 for more information.