Making Our Good Library System Even Better

Photo of information desk at a Library branch.

You like your library services.

This fact comes from a recent Fairfax County Public Library comprehensive survey of customers.

However, our changing community and even faster changing technology means we need to do a better job of balancing the needs. There are those who want traditional books and collections and those who want content delivered electronically and online accessibility to library services.

Read Report: Library Public Engagement Survey

 

What We Found Out From the Survey
  • At the high-end of satisfaction ratings: staff courtesy and customer service provision, self-checkout stations and parking.
  • At the low-end of satisfaction ratings: Library branch wifi, the number of computers, wait time for reserved items and the Library website.
  • When asked about potential new service offerings, survey respondents express the greatest interest in off-site book drop/pick up, more self-service options, laptops or tablets available on loan and live chat with a member of library staff.
  • Resources and services deemed most important for the Library to expand or enhance are children’s programs, books and materials, reference materials and services, adult literacy programs and services for English language learners.
  • While 82 percent of library users report that they are extremely satisfied with the Library overall:
    •  63 percent report the Library does all it can to offer services and resources that residents need.
    • 78 percent report the Library provides good value for the tax dollars invested.
  • 49 percent of Library users indicate they have used the Library more than 12 times in the past year. Of those users, 58 percent are considered “power patrons,” having used the Library more than 25 times in the past year.

 

Moving Forward

New Library Director Jessica Hudson outlines how the Library will evolve in coming years to make our popular community asset even better.

 

Look What’s Next for Book Lovers

A highlight of the Library’s busy calendar is Fall for the Book, a six day festival that runs Sept. 25-30. Close to 200 authors will be featured at events are held throughout our county including George Mason University, as well as locations throughout the Metro D.C. area.

Plan Your Visit to Fall for the Book

 

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