Department of Cable and Consumer Services
The Consumer Affairs Branch mediates and investigates consumer complaints against businesses, tenant-landlord disputes, and cable issues if the transaction occurred in Fairfax County. Services offered by this branch include answering advice inquiries, assisting consumers with pre-purchase information, and providing community outreach presentations for schools, businesses, senior citizens, and homeowner associations. Consumer Affairs staff supports the Consumer Protection Commission and the Tenant Landlord Commission.
The Communications Policy and Regulation Division manages the development of cable and its regulation in the county. The division oversees the county's non-exclusive cable television franchise agreements with Comcast of Virginia Inc., Cox Communications Northern Virginia,.and Verizon Virginia Inc. through enforcement of the franchise agreements, inspection of the facilities, and attention to citizen concerns.
The Communications Productions Division produces informational programs for citizens on Channel 16, the Fairfax County Government Channel, as well as the county’s internet site and county kiosks. The division also produces training programs for employees on the Fairfax County Training Network, an internal closed-circuit cable channel. Other services include emergency messaging for the county, videoconferencing for county agencies, and a video arraignment system for the General District Court.
The Regulation and Licensing Branch Issues licenses and regulates the taxi industry, peddlers, solicitors, precious metal and gem dealers, pawn brokers, massage establishments and therapists, and going-out-of-business sales. Staff in Regulation and Licensing Branch supports the Trespass Towing Advisory Board.
The Public Utilities Branch ensures fair and reasonable utility services are accomplished for residents of the county through the work of the Utility Analysts.
Mail Services provides comprehensive mail support to all county agencies. Mail Services collects, processes and distributes incoming United States Postal Service mail as well as county inter-agency mail, and processes all outgoing mail. Mail Services handles more than 25 million pieces of mail a year. The largest mailing (790,000 pieces) is the yearly Real Estate and Personal Property Tax billing notices. Mail Services helps county agencies determine the most efficient and cost effective way of mailing materials.
The Board of Supervisors appoints Fairfax County citizens to the Consumer Protection Commission, Tenant-Landlord Commission and the Trespass Towing Advisory Board to work with county staff on key consumer issues.