Consumer Services Division

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035


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Consumer Affairs Branch

Consumer Affairs Brochures

Printable Brochures in English, Spanish, Vietnamese, Korean, Arabic, and Chinese that highlight the complaint process and services.

Consumer Complaint Information

Submit consumer complaints, search complaint history, read about the mediation and arbitration processes and consumer laws.    


Tenant-landlord complaints, lease issues, deposits and fees, evictions and laws.

Homeowners' and Condominium Associations

Laws, authorities, liabilities, fees and guidelines.

Consumer Resources

Listen to podcasts, explore consumer topics, review consumer laws, codes, and ordinances, or request an outreach presentation.

Consumer Affairs Outreach Events

Educational programs for audiences of all ages that includes community groups, senior centers, schools, faith-based and non-profit organizations.



Silver Shield Anti-Scam Campaign

The county’s new Silver Shield Campaign works to protect older adults by sharing critical information.

Fairfax Virtual Assistant