Current Project Services Work


Clinic Services Redesign II: CSIPM - Project Services supported a business process redesign, otherwise known as Clinic Rx, of the Health Department's Clinic Services. This project set out to streamline clinical services to reduce client wait times, better manage the flow of patients through clinics, and enhance the coordination and consistency among the five district offices. The project team completed a 6-month pilot of staffing and scheduling models in one district office, the Mount Vernon site. The team collected performance metrics, staff feedback and client feedback and reported the findings to project sponsors in October 2011. Project sponsors gave approval for the clinic redesign recommendations to be rolled out to the remaining four district sites.

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E-Learning Countywide Initiative – Design Standards & Courseware Development (E-Learning Team): CSIPM - Project Services staff is participating on the countywide E-Learning Team. The team has been chartered through Organization Development & Training (OD&T) to establish and disseminate standards for design guide templates; storyboard templates to facilitate efficient development of e-learning products; create an approval process for agencies to follow to ensure instructionally sound and ELC-compatible courseware; make recommendations to OD&T, executive management and/or the Organizational Learning Advisory Board (OLAB) on what software to use when/for what purpose; offer suggestions about the best way to disseminate development software; and update OD&T and OLAB periodically. The team's ultimate goal is to coach/guide agency e-learning leaders to use templates and design tools that are consistent with established standards to create and provide effective e-learning to county employees. The cross-county team is made up of representatives from CJA, CSB, DAHS, DFS, DIT, DPSM, DPWES, NCS, FRD Academy, Libraries, OD&T, and OEP.

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Resource Investment Plan for Services to Promote Positive Outcomes for Ages Zero to Five Initiative (Zero to Five Steering Committee): CSIPM - Project Services staff is working with a team of county staff from CSB and DAHS to facilitate a Deputy County Executive (DCE) chartered steering committee. The cross-agency steering committee has reviewed county services to infants, young children and their families with the goal of identifying ways to:

  • better align services across the human services system,
  • eliminate service delivery gaps and redundancies, and
  • make the best use of existing resources and maximize funding opportunities for a more unified, cross-agency planning, accountability and budgeting process

The steering committee is crafting a final report that proposes ways to improve service integration and coordination of the fundamental goals and positive outcomes for the continuum of services designed to meet the needs of the county's children ages zero to five and their families.  The investment plan highlights a collection of interwoven direct and support services for infants, young children and their families.  Ultimately, it will better inform the DCE, the community and the Board of Supervisors regarding the needs of and issues facing this targeted population during the annual budget process.

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Results-Based Accountability: Project Services (aka System Planning) staff is currently supporting the development and implementation of Results-Based Accountability (RBA) in the Human Services System.

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