Neighborhood & Community Services

703-324-4600 TTY 711
12011 Government Center Parkway
Fairfax, VA 22035
Chris Scales
Division Director

NCS Registration System

NCS - Register today to enjoy activities, programs and services at dozens of Fairfax County Community, Senior, Teen and Technology Centers!

happy adult and childFairfax County’s Department of Neighborhood and Community Services offers a wide variety of activities, programs and services for individuals of all ages, abilities and interests. Gain access to a whole new world of amazing experiences by registering for your membership at a Fairfax County Community, Senior, Teen and/or Technology Center.

Create Your NCS Account Today!

NCS Account Information

  • Community, Teen and Technology Center Fees: Fairfax County residents have free access to NCS Community, Teen and Technology Centers. Some programs and activities may require a fee to participate.
  • Senior Center Membership Fees: Fairfax County residents can purchase a membership to the county's network of 14 Senior Centers at an annual fee of $24 or $48 per person (based on household income). See eligibility criteria.
  • Non-County Residents: All NCS facilities are accessible to non-county residents for an annual fee of $100 per person.

Creating your personal account is the first step to a smoother, more convenient experience with accessing the many activities and programs at NCS locations. Follow these 4 simple steps to set up your account:

  1. Go to the NCS RECDynamics website at https://Fairfax.usedirect.com/ncsweb
  2. Select "Create Account" at the top right corner of the screen
  3. Complete the required information under the following sections: General Information, Address, Primary Language and Emergency Contact.
  4. When you are ready, select "Create Account" and your new account will be made active.

If you encounter any difficulties with the RECDynamics system, please contact us online by clicking the "Contact Us" link in the system or visit an NCS location for assistance.

  • Membership Cards can be picked up upon your next visit to an NCS location. Please bring a photo ID and proof of residency*
  • For those creating accounts for Senior Center Memberships, a member of our senior center staff will contact you to complete the membership process.
  • Stay tuned for exciting updates as we continue to roll out new system features - including searching and registering for classes and activities, reserving space and more!

    *Proof of residency may include a bank statement, tax document, utility bill, official government document with your mailing address affixed. Information is required to ascertain whether out-of-county membership fees apply.

Frequently Asked Questions (FAQs)

1) How do I create an account?

  • RECDynamics requires a valid email address to setup an account. 
  • To create an account, click the “CREATE YOUR ONLINE NCS ACCOUNT TODAY IN RECDYNAMICS” link. On the “New Customer” page, please fill out all the required fields noted by an “ * ” and any optional information you wish to provide. NCS requires the following information: Name, Birth Date, Address, Primary Phone Number, Gender, Emergency Contact and Email.
  • After complete the Emergency Contact information, click “Add Contact” button. The system will prompt you to complete any missed required fields. When you have completed the form, create a password of between 4 and 10 characters, then click “Create Account”, and your new account is created.
  • You are now ready to get started! Click here to Create an Account. If you are still having trouble creating your account, Click “Contact Us”  or visit a local NCS facility.

2) How do I create an account if I do not have a computer?

  • Our website can be reached from any internet browser. You can also use a smartphone or tablet to create your account. You can visit a local NCS facility and our staff can assist you with creating your account.

3) How do I check my online account from home?

  • Please visit https://fairfax.usedirect.com/NCSWeb and use your account login and password to access your account. You can also choose to add this website to your web browser "Favorites" for easier/quicker access.

4) How do I recover my account?

  • I am trying to create an account but a message indicates my account already exists?
    • If you have you registered at one of our centers in the past few years. You may already be in the system! To see if you already have an account with us, click the Login button. Click the link “Recover Your Account”. Then, enter your email address in the field and click “Reset Password”. If your email is on file, you will receive a message stating “Your password was successfully reset. Please check your Email to retrieve the new temporary password.”  An email will be sent to you with a randomly generated password. You can then use your email address and temporary password to log in to your account and verify your information and change your password.
  • When I try to recover account and provide my email, it states account doesn't exist?
    • If your email is incorrect or not on file, you will receive a message stating that “The email address you entered is not found in our system or is invalid. Please enter the email address used to register with the system.” If you have another email address, give it a try! You can try creating a new account or you can click “Contact Us” or visit a local NCS facility.

5) How do I recover/change my password?

  • How do I recover my password?
    • Click the Login button. Click the link “Recover Your Account.” Then, enter your email address in the field and click “Reset Password.” If your email is on file, you will receive a message stating “Your password was successfully reset. Please check your Email to retrieve the new temporary password.” 
    • An email will be sent to you with a randomly generated password. You can then use your email address and temporary password to log in to your account and verify your information and change your password.
  • How can I change/ reset my password?
    • Log into your RECDynamics account at: https://fairfax.usedirect.com/NCSWeb. Click “Your Account” from the main menu, then from drop-down menu select “Your Account” then select “Your Profile.”
    • Enter your old/current password at the top under “Current Password” then scroll down to the bottom and type your new passwords (create a password of between 4 and 10 characters). Then click “Save Changes.”

6) How do I add a family member/dependent to my household account?

  • Log into your RECDynamics account at: https://fairfax.usedirect.com/NCSWeb. Click “Your Account” from the main menu, then from drop-down menu select “Your Account” then select “Your Dependents”. Then click “Add Person.”
  • Enter the new member’s information to include Relationship. For youth, the school information is required.
  • Then click "Add Person" to add them to your household account.

7) How do I update my account information?

  • If would like to change your account details (including email address, mailing address, etc.), log into your RECDynamics account at: https://fairfax.usedirect.com/NCSWeb. Click “Your Account” from the main menu, then from drop-down menu select “Your Account” then select “Your Profile.”
    • Enter your old/current password at the top under “Current Password,” then update your account details as needed.
    • Then scroll down to the bottom of the page and click “Save Changes.”

8) What should I do if I have forgotten the email address I used to create my account?

  • If you have forgotten your email address, you can click “Contact Us” or visit a local NCS facility.

1) What type of memberships are available?

  • NCS General Membership – Is a free membership for all Fairfax County Residents who wish to attend activities at either a Community Center, Teen Center or Technology Center. Residents must provide proof of residency in order to receive an NCS General Membership. This membership is only valid at Community, Teen and Technology Centers.
  • NCS Senior Center Membership – Is a paid membership for eligible Fairfax County Residents ages 50 years and older who wish to attend activities at an NCS Senior Center. Fairfax County residents can purchase a membership to the county's network of 14 Senior Centers at an annual fee of $24 or $48 (based on household income). This membership can utilize any of our NCS facilities (Senior Centers, Community Centers, and Technology Centers). NCS Senior Center Transfer Membership is a temporary membership used to help migrate current members from the old system into the new system. This membership eventually will be removed from the members account, with the purchase of the NCS Senior Center Membership.
  • NCS has now established an Out of County membership fee for all non-county residents. All NCS facilities are accessible to non-county residents for an annual fee of $100

2) What is the eligibility for a senior center membership?

  • Our senior center facilities have been designed for independent seniors. Following are guidelines that individuals must meet before qualifying as a member. A member must be:
    • 50 years of age or older.
    • Able to independently negotiate center facilities/field trip locations safely.
    • Able to get on and off a county vehicle independently and follow safety procedures.
    • Able to understand and carry out directions from staff.
    • Able to recognize and respond appropriately to emergency situations
    • Able to participate appropriately in a social setting using respectful manners and language.
    • Able to eat independently.
    • Able use restroom unassisted.
    • Poses no risk to self or others.
  • An individual who requires assistance with activities of daily living may be able to join in center activities if he/she has a companion or family member with them at all times and approval from center director.
  • All program applicants must meet eligibility requirements, participation guidelines, and adhere to the Code of Conduct for senior centers. NCS reserves the right to deny access to senior centers or to discharge a participant when program eligibility requirements are no longer met.

3) What is the eligibility for a community center membership?

  • Our community centers are open to all Fairfax County Residents ages 6 and up and you must adhere the Fairfax County Code of Conduct.

4) What is the eligibility for a teen center membership?

  • Our teen center facilities have been designed for youth in grades 7 through 12 and you must adhere the Fairfax County Code of Conduct.

5) What is the eligibility for a technology center membership?

  • Our technology centers are open to all Fairfax County Residents ages 6 and up and you must adhere the Fairfax County Code of Conduct.

6) I have been a member for a long time. Do I have to sign-up in the new system?

  • If your membership account was in our old system and your account was in good standing (active/current), your information was imported into the new system. There may be some information our staff may ask you to update. If it has been more than two years since your last membership expired, your account information may not be in our new system and you will need to sign-up using our new system - RECDynamics.

7) What is the fee for NCS memberships?

  • NCS General Membership is free.
  • NCS Senior Center memberships range from $24 to $48 annually based on household income.
    • $24 Membership Fee*: Annual income is $27,315 and below (individuals) or $37,035 and below (married couple)
    • $48 Membership Fee: Annual income is $27,316 and above (individuals) or $37,036 and above (married couple)
      * Proof of Income: Fees are based on the participant or participant/spouse’s gross income. Applicants requesting a variance in the annual registration fee must provide documentation to the Senior Center Director. A list of eligible documentation may be obtained from Senior Center staff.
  • Non-county residents may purchase either membership for $100 per year.

8) What payment types are accepted?

  • We accept the following payment types: Cash, Check, Money Order, Visa, Master Card and Discover. We DO NOT accept American Express and Diners Club.

9) How will the payment show on my credit card statement?

  • All memberships and other fees charged by credit cards at Department of Neighborhood and Community Services (NCS) Centers will appear on the credit card statements of the credit card holders, as either “NCS – Program Services” or “NCS – Senior Center Fees”.

10) What do I need to bring to a NCS site to finalize my registration process?

  • Picture ID
  • Proof of residency may include a bank statement, tax document, utility bill, official government document with your mailing address affixed. Information is required to ascertain whether out-of-county membership fees apply.
  • For Senior Center members, a list of eligible documentation may be obtained from Senior Center staff.

11) Can I changes the type of membership I have?

  • If a customer has an NCS General Membership and wishes to become a member of a senior center, they can visit a local senior center to start the application process to include purchasing a new NCS Senior Center membership.
  • If a customer in no longer interested in being a member of the senior center, when the current membership expires they can sign up for the NCS General Membership.

12) How do I know when my membership has expired?

  • When you scan your membership card at the center, the screen will show scan invalid/expired with the date of expiration.
  • Staff can look up your account information in the system and inform you.
  • If you have a valid email address on your account, you may receive an email reminder about renewing your membership.

13) Can I purchase a membership online?

  • Some memberships are able to be renewed online; however, at this time the only membership that can be purchased online is the NCS General Membership for Out of County Residents at a cost of $100.

14) Why am I being charged $100 if I am a Fairfax County resident?

  • Our memberships are based on a classification in the system. If your classification is incorrect, you can visit your local center and the staff will verify your residency and make any appropriate adjustments to your account.

15) Can I pay for multiple memberships at the same time?

  • Yes, if all the members are on one account. If each member is on a different account, then each membership must be sold separately.
  • Yes, if your form of payment is cash or check.
  • Paying with credit cards will have different results, some banking/credit card institutions have security levels that may prevent us from processing the credit card payments back to back.

16) Will my membership with the Fairfax County Park Authority work at NCS sites? 

  • No. The Park Authority has a similar system, but the systems are not connected.

1) I have an old membership card. Will it still work?

  • Yes, if your membership account was in our old system and your account was in good standing (active/current), then in the new system your membership card should work. If it does not work for some reason, our staff can work to resolve the issue.

2) Does everyone on my account get a membership card?

  • Yes. Each member will receive a membership card once their membership has been processed.

3) How long does it take to receive a membership card?

  • If you created your account online, you will need to visit your local NCS Center to receive your membership card. Once the staff verifies your information, you will receive your membership card.

4) Can I get a replacement card?

  • Yes. You will need to visit your local NCS facility.

1) Why are did you change to a new system?

  • We are always searching for ways to enhance the efficiency and effectiveness in which we are able to provide services to the community. Moving to the RECDynamics system allowed us to upgrade an antiquated database and registration system while allowing our participants to have the ability to create and manage their membership accounts and – in phase two of the implementation of this system – to easily sign up for classes and activities.
  • The RECDynamics system also allows for easier access of our registered participants to NCS facilities throughout the county and take advantage of different programming opportunities without having to re-register at every facility. The new badging and check-in capabilities afforded through the RECDynamics software also provide an upgraded security measure which is consistent with our priority of ensuring that NCS facilities provide a safe environment for all.

2) What can I do with the RECDynamics System?

  • Currently, our users may add/update household and family member information and view recent transaction information. Some memberships can be purchased and/or renewed online.
  • Coming Soon:
    • Search/sign-up for classes, programs and activities; view program enrollment; modify/cancel enrollments.
    • Facility Reservations.

3) Is your system secure?

  • Yes, our system is fully compliant with the latest Payment Card Industry Data Security Standard (PCI-DSS) and uses modern encryption technology to ensure your credit card transaction is secure. Only NCS Staff have access to the customer information in our system.

4) What is your privacy policy?

  • Fairfax County is dedicated to preserving your privacy and security while viewing our Web sites. We strive to retrieve the minimum amount of information from our visitors necessary in order to provide a host of various services and resources. A Web Privacy Policy  page outlines practices and procedures affecting visitors of our site in accordance with the Virginia Department of Technology Planning's Internet Privacy Guidelines (COV ITRM Guideline SEC2001-02.1).
    You have an option to indicate your preference for opting in or out of responses to requests made under the Virginia Freedom of Information Act (VFOIA). For more information, visit Virginia Freedom of Information Act.

5) I am not a Fairfax County resident. Do I qualify to use the system?

  • Yes. Non-county residents may purchase either an NCS General or NCS Senior Center membership for $100 per year. Please note that there may be additional fees for classes, programs and/or activities.

6) What is a barcode?

  • The barcode is a series of numbers on the back of your membership card/keychain tag(s). This number is used in order to check in to the facility. You can still use this same card to check in as you have in the past. If you purchase a new membership or lose your card, you can request a replacement card at your local NCS facility.

7) Why is the system asking for the name of my school if I am not in school?

  • We are working to resolve the requirement for “Name of School” for adults. Please N/A in the field. This will allow you to move on from that section. School information is required for youth.

8) Why do I need to have my picture taken?

  • Neighborhood and Community Services is committed to ensuring that NCS facilities provide a safe environment for all of our participants. As a security measure, your photo will be taken and connected with your account information. When you scan/check-in at any NCS facility, your picture will allow our staff to be able to identify you as an active member.
  • Photos will not be physically printed on membership cards or put on display at the center, but will be made visible only to NCS staff through the RECDynamics system.

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