Long-Term Care Ombudsman Program Fact Sheet
The mission of the Ombudsman Program is to advocate for the highest possible quality of life and care for persons receiving long-term care services, including individuals in nursing or assisted living facilities, and people attending adult day care centers or receiving home care services.
The Program's Goals:
To receive, investigate
and attempt to resolve complaints made by or on behalf of long-term
care residents in
nursing facilities, assisted
living facilities, and those receiving
home health care.
To protect resident’s rights.
To provide information about long-term care
providers to help consumers make an informed choice.
To advocate for improving the quality of
life for persons receiving long-term care services.
the community about long-term care issues.
To visit long-term care facilities on a weekly basis through our volunteer ombudsman program.
long-term care staff.
with long-term care providers for quality services.
The Long-Term Care Ombudsman Program is not a licensing/regulatory agency, but may work together with a licensing/regulatory agency.
The jurisdictions of Alexandria, Arlington, Fairfax, and Loudoun. The Ombudsman Program covers a total of 107 facilities with 10,113 beds. As of July 1, 2013, for facilities in the Prince William jurisdiction, please call 703-792-7662, TTY 711. Anyone can call us for information from any state or from any country.
Title VII of the Older Americans Act; local funding from the four jurisdictions' Area Agencies on Aging in Northern Virginia.
In the early 1970's Dr. Arthur Flemming, Counselor on Aging to President Nixon, developed the idea for the Ombudsman Program. Dr. Flemming envisioned the program as an advocacy program to ensure the highest quality of life and care for residents of long-term care facilities.
In 1978, the Ombudsman Program became a mandate under the Older Americans Act. The statute and amendments that followed provided the development of a State Ombudsman Office and sub-state (regional) programs. The Northern Virginia Long-Term Care Ombudsman Program, a regional program, was established in 1985.
The Northern Virginia Long-Term Ombudsman office is one of the regional offices of the State Long-Term Care Ombudsman Program. The State Long-Term Care Ombudsman in Richmond can be contacted at 1-800-552-3402, TTY 711.