You can check the status of your case and benefits by contacting our Customer Call Center at 703-324-7500, Monday–Friday, 8 a.m.–4:30 p.m. We recommend waiting at least 24 hours until after applying to ensure your case has been routed for processing.
Do you need to renew your benefits? Keep your coverage by updating your contact information and completing the renewal process online at CommonHelp or call the Enterprise Call Center at 855-635-4370.
If you need to report a change to your case or request that your case be closed, you can do so by:
- Updating your case in CommonHelp
- Calling your case worker directly or calling the Customer Call Center at 703-324-7500, Monday–Friday, 8 a.m.–4:30 p.m.
- Emailing your case worker at DFSMyCase@fairfaxcounty.gov.
Providing documents related to the change/request by
- Drop off your documents any time, any day at a secure drop box location.
- Email your documents any time, any day, to DFSMyCase@fairfaxcounty.gov.
- Fax your documents to 703-653-6679 any time, any day.
- Mail your documents to:
12011 Government Center Parkway
Suite 232, Pennino Building
Fairfax, VA 22035
