Wiehle-Reston East Station Bike Room Frequently Asked Questions (FAQ)



What is a Bike Room?

In order to encourage people to bicycle, Fairfax County is making improvements to bicycle parking countywide at our park and rides, Virginia Railway Express (VRE) Stations, our transit hubs, and the new Silver Line stations. The Wiehle-Reston East Station incorporates Fairfax County's first enclosed, secure bicycle parking facility. Modeled after WMATA's Bike & Ride concept, the bike room provides over 200 bicycle parking spaces located adjacent to the station's bus platform and kiss and ride area. Members will be able to access the room 24 hours-a-day, 7 days-a-week. This bike room is equipped with both vertical (space-saver style) racks, our standard floor mounted inverted "U" racks, an area designated for oversized bicycles, two fix-it stations with an air pump, and benches (just in case you need a rest or to change your shoes).

How do I become a member?

First, you'll need to complete an application form, sign a member's agreement, and submit payment. Start by contacting the Fairfax County Department of Transportation (FCDOT) Bicycle Program and requesting a membership package.

How much does membership cost?

Cheaper than a Segway tour around the Capital! Fairfax County offers both half-year and annual memberships. Yearly membership rates are $60, plus a $15 one-time, non-refundable processing fee. The six-month membership is $40 plus a $15 one-time, non-refundable processing fee.

How will it work?

Your membership gets you one electronic access device (key fob) and three registration decals. The key fob resembles a small coin, and can be carried on your keychain. Every time you use the bike room you will need to swipe your key fob in front of the reader at the front door and voilà…you're in. Once you're in, find a rack and lock your bike. Voilà…you're done!

I own several bikes; can I park more than one?

We know many of you have more than one bike. That's why we provide three registration decals. As part of your membership package you can register up to three bicycles, so that should be enough for your commuter, road, cargo or recumbent bike. Remember, all bicycles in the room must have a current room registration sticker on them. Place one decal on your bike. We recommend either the seat tube, down tube, or top tube.

Is the bike room secure?

We've made every effort to make sure our bike room is safe and secure, but everybody has to help and do their part. The room is monitored by security cameras as well as security personnel who will check the room periodically. We've also invested in quality bicycle racks that provide multiple locking options. You can help by…always locking your bike. Most bicycle thefts are "thefts of convenience". Don't make it easy for someone to steal your bike. Use the appropriate lock, and lock it correctly. If you're not sure about how to lock your bike securely, talk to your local bike shop or visit the National Bike Registry. Last but not least, please don't let others in! (it's called tailgating or piggybacking) We all want to be a friend and let our neighbors in, but don't! Like you, all registered users will have their own key fob and should access the room individually. Remember, Fairfax County is not responsible for lost or stolen items.

Can I let my friend into the room?

Oh, you didn't read the previous paragraph, did you? Though you think you are helping others by letting them in the room, please don't! Besides if they don't have a registered bike, the bike will be removed. All registered users should use their own fob to access the room. Let's keep the room safe! No tailgaiting or piggybacking, please.

What if I lose my access key fob?

Let us know as soon as possible. Call the County Bicycle Program at 703-877-5600, TTY 711, and we will deactivate access key. To maintain room security, we don't want someone else that isn't you getting access to the room. We can then re-issue you a new key fob. A replacement key fob will cost you $10.

Do I get a reserved parking space?

No. This is a first-come, first-serve facility, but don't worry, the room can handle over 200 bicycles and can be reconfigured if we need more capacity.

Can I leave my bike overnight?

Yes. We have a lot of reverse commuters and also understand that there may be last minute changes to your commute. No problem. It's no fun to ride in torrential rain or a surprise snow storm. However, if we notice a bike that's been parked for more than 14 days, we'll attempt to contact the owner. Unattended bicycles over 30 days will be removed.

Can I leave other bike gear in the room?

We discourage leaving personal belongings in the room but if you do, it should be attached to your bike (e.g. helmet, towel, etc.) Remember; Fairfax County is not responsible for lost or stolen items. FYI, we are exploring installing coin-operated lockers so you can stow your stuff.

Can I park my moped or scooter in the room?

Good grief no! Neither mopeds, motor scooters, mini bikes, nor bicycles powered with internal combustion engines are permitted within the room. However, the Wiehle-Reston East Station parking garage can accommodate these types of vehicles. Electric power-assisted bicycles and electric personal-assistive mobility devices (e.g. Segway) are welcome.

Are there other county-operated bike rooms?

This is Fairfax County's first, but it won't be the last. New secure bike rooms are being planned for additional Silver Line stations as well as other park and ride facilities countywide. Here's the best part: as a member, you will able to access any of the county's park and ride facilities for no additional charge.

WMATA has opened their secure bike room at College Park and adding more at other Metro stations. Does my membership include access to those facilities?

The good news is that we're still working on it. It's a mutual goal of both the county and WMATA.

What if I need to cancel my membership?

Though we will be sad to see you go, we wish you the best! With a simple call we can deactivate your key fob instantly. Please remember to take your bike out of the room before you call. As a memento, keep the key fob… you were part of the first of Fairfax County's bike rooms. Keep in mind the key fob (and your membership) is non-transferable.

Ok, I want to sign up, what do I need to do?

Request a membership package from the Department of Transportation. You can do this either by emailing us at: bicycleprograms@fairfaxcounty.gov or calling us at 703-877-5600, TTY 711 The membership package includes an application form, an agreement, and other related information. Submit your completed forms along with payment (checks should be made out to County of Fairfax) to:

Fairfax County Department of Transportation
Attention Bicycle Parking Program
4050 Legato Road, Suite 400
Fairfax, Virginia 22033-2895.

I signed up and paid, now what?

After you send back the application, the signed agreement, with your payment; about a week before the opening of the Silver Line, we'll send you your activated electronic access (key fob) device and three bicycle registration stickers. The stickers are numbered and registered to your membership account. Remember, all bicycles in the room must have a current room registration sticker on them. Now you are ready to ride. And, remember;

It's your room. Please keep it clean.
Keep it safe. Do not allow entry to others.
Your key fob is not transferable.
We hope you enjoy the facility!
Happy Riding!


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