Contact the CSB


We want to hear from you!

The best way to contact us may be to call rather than email. Here’s why…

Internet emails to and from CSB staff are not encrypted nor on a secure network. This means that the CSB cannot ensure that emails we receive will remain private and confidential. If you need to communicate protected health information (things like your name, address, diagnosis), we recommend that you call us, rather than email us, to better ensure your privacy and confidentiality.

The CSB will not use email to respond to questions that involve personally identifiable health information, so please include a phone number where we can reach you to discuss your specific situation. We will use email to answer general questions and to provide links to more information.

If you want to talk with us about your own personal health or the health of someone else you care about, here are the numbers to call for a prompt, confidential response:

In an emergency, call:

  • CSB Emergency Services, 703-573-5679, TTY 703-207-7737, or
  • Fairfax Detoxification Center, 703-502-7000,TTY 703-322-9080.

These emergency phones are answered 24/7. Call 911 for a life-threatening emergency.

Regarding CSB services you are currently receiving:

  • Call your therapist/case manager or 703-324-7000, TTY 711.

To talk about getting help for yourself or someone you know:

  • Call CSB Entry and Referral, 703-383-8500, TTY 711.

To find a phone number for a particular CSB location:

To talk about a bill you've received from the CSB, or to make a payment by credit card:

  • Call our Billing Office at 703-324-7026, TTY 711

If, after reading this notice, you decide that you want to email the CSB, you may do so. Important: Please include a phone number where we can reach you to talk about your specific situation.

If your email includes personal health information, the CSB assumes that you grant us permission to share the information with other county staff, as needed, to respond to your request.

Who do I call?

In emergency situations (24/7)

  • CSB Emergency Services – 703-573-5679, TTY 703-207-7737
  • Fairfax Detoxification Center – 703-502-7000, TTY 703-322-9080
  • Call 911 for a life-threatening emergency

During business hours

  • CSB Entry & Referral Services – 703-383-8500, TTY 711
  • Infant & Toddler Connection – 703-246-7121, TTY 703-324-4495
  • CSB Billing Office – 703-324-7026, TTY 711

For basic needs

  • Food, housing, medical care, etc. – 703-222-0880, TTY 711

Fairfax-Falls Church Community Services Board

12011 Government Center Parkway, Suite 836, Fairfax, VA 22035-1100
Phone: 703-324-7000 | Fax: 703-324-7092 | TTY: 711

24-Hour CSB Emergency Services
Phone: 703-573-5679 | TTY: 703-207-7737
Contact the CSB by Email

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Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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