CSB Services - Engagement, Assessment & Referral
The goal of the engagement, assessment and referral service area is to help people get appropriate treatment that meets their needs, and triage people for safety. People may be referred to CSB services, if appropriate, or to community resources outside the CSB.
Engagement, Assessment and Referral services include:
- CSB Entry & Referral Call Center (703-383-8500, TTY 711) – This is the starting point for accessing intellectual disability, mental health or substance abuse services through the CSB. Staff can take calls in English and Spanish and can access other languages when needed (learn more about the intake process for persons with developmental/intellectual disability). Women and girls who are pregnant and intravenous drug users have priority for substance use disorder services. [Learn more about priority populations for CSB services.] The Call Center is open from 9 a.m. to 5 p.m., Monday through Friday.
Walk-in and Engagement Services
- Walk-in Services – You can come in person to Entry & Referral Services at the CSB's Merrifield Center Monday through Friday, 9 a.m. to 5 p.m. for an assessment for services, without prior appointment. [What to bring for your first visit.]
- Engagement Center – Offering services to people who are reluctant to enter CSB services but could benefit from medication-assisted treatment (for substance use disorders) and time-limited supportive counseling.
- Assessment Unit – Provides comprehensive screening, assessment, referral and stabilization services for adults who have or believe they may have an addiction to alcohol or drugs, serious mental illness or a co-occurring disorder. Individuals receiving assessments may be referred for further services within the CSB or receive a referral to a private provider.
- Project for Assistance in Transition from Homelessness (PATH) and Hypothermia Services – Provides outreach services to individuals who are homeless and unsheltered.