CSB Entry & Referral Hours of Operation Changing August 1, 2011
Starting August 1, the hours of operation for the Fairfax-Falls Church Community Services Board's Entry & Referral Services call center will change. New hours of operation will be from 8 a.m. to 6 p.m., Monday through Friday.
Since its opening in January 2011, the call center has received relatively few calls between 6 and 8 p.m., with a much higher call volume during the day. The change enables the CSB to place more staff on the phones when they are most needed and reduce callers' wait times.
By calling one phone number – 703-383-8500 (TTY 711) – residents of Fairfax County and the Cities of Fairfax and Falls Church can access services for people with mental illness, substance use disorders, and intellectual disabilities.
After-hours assistance remains available through CSB Emergency Services at 703-573-5679 (TTY 703-207-7737) or the Fairfax Detoxification Center at 703-502-7000 (TTY 703-322-9080).
The CSB Entry & Referral call center, located on Jermantown Road in Fairfax, is staffed by professionals from various CSB service areas. Staff can take calls in English and Spanish and can access other languages when needed. The goal of the call center is to get people to the right service in the most efficient manner.