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Online Registration - FAQs

Frequently Asked Questions

General Questions

• What is IFEL Online?
• How can I view the classes that are offered?
• How can I receive a personal copy of the training catalog in the mail?
• In how many classes may I enroll or be on the waitlist?
• I work at a child care center or preschool and want to attend a class with my co-workers. How many people may enroll from my center or preschool?

Registration Questions

• How do I register online?
• How do I register using automated telephone registration?
• Why can’t I log in to my IFEL Online account?
• Why do I need an e-mail address?
• What if I don't have an e-mail address?
• Can I share an e-mail account with my co-workers?
• I forgot my e-mail address. How do I get it?
• I cannot find or did not receive a registration number. What should I do?
• I forgot my Registration number. How do I get it?
• I forgot my PIN number. How do I get it?
• How do I change my PIN number?

Enrollment Questions

• How do I enroll in training courses?
• I want to enroll in a course but the button says "Waitlist." What does this mean?
• I want to cancel from a class in which I am enrolled. What do I do?
• I want to cancel from a class in which I am on the Waitlist. What do I do?
• I used to get a confirmation letter in the mail for classes in which I enrolled. Will I continue to get confirmation letters?
• I want to see the list of classes that I have already attended. How do I do this?
• I do not know how to find the place where my class is located. Where can I find directions?

Technical Questions

• What are "cookies?"
• Why must I have cookies enabled?
• How do I enable cookies?

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General Questions

What is IFEL Online?

IFEL is the Office for Children's Institute for Early Learning. Using IFEL Online, you may:

• Check the availability of IFEL classes offered to child care professionals.
• Enroll in IFEL training classes.
• View your current course enrollment or waitlist status.
• Cancel from an IFEL training class in which you are currently enrolled or are on the waitlist.
• Update your personal information.
• View your history of previous training classes.

How can I view the classes that are offered?

The training catalog is posted online the first week of May (summer catalog), August (fall catalog), and December (winter/spring catalog).

You may also look in the upper left-hand navigation box on this page and click “Catalog – Institute for Early Learning.” The current catalog will be displayed.

How can I receive a personal copy of the training catalog in the mail?

In our efforts to “go green” by reducing the number of catalogs we print, we encourage you to view the training catalog online. If you do not have regular access to a computer and would like to receive a paper copy of the catalog, please call 703-324-3044.

In how many classes may I enroll or be on the waitlist?

You may enroll or be on the waitlist for two Institute for Early Learning classes. If you are a family child care provider, you may enroll or be on the waitlist for two Institute for Early Learning classes plus two Family Child Care Business workshops.

I work at a child care center or preschool and want to attend a class with my co-workers. How many people may enroll from my center or preschool?

Up to five staff from the same center or preschool may enroll in the same class.

Registration Questions

How do I register online?

You will need a registration number to use IFEL Online. To receive a registration number, please call 703-324-3044. Once you have your registration number, you will be able to register for classes using IFEL Online.

If this is your first time using online registration:

1. Type your registration ID number and your Personal Identification Number. If this is the first time you have registered, the last four digits of your home number will be your PIN.
2. Click "Log In."

How do I register using the automated telephone registration system?

Make a list of the course numbers you would like to attend. Call 703-324-4018 from any touch-tone phone. The recorded voice will provide information before you begin the registration process.

1. Listen to the options carefully and completely.
2. Press 2 to enroll in training.
3. Enter your registration ID number.
4. Enter your PIN.
5. Follow the directions to enroll.

Why can’t I log in to my IFEL Online account?

One of the following may be the cause:

1. You may have entered your registration ID number or your PIN incorrectly. Check to make sure you have entered each of them correctly.
2. You may have forgotten your registration ID number and/or PIN number. If so, please click here. Then, click the line “Forgot your registration ID or PIN?”

You will be prompted to enter the e-mail address that you used to register. Enter your e-mail address and click “Submit.”

If your e-mail address matches the e-mail address that is on file in the IFEL Online database, your registration number and PIN will be sent to you via separate e-mail messages.

If you need further assistance, please call 703-324-3044.

Why do I need an e-mail address?

In order to receive e-mail confirmation or cancellation of course enrollments, as well as to recover forgotten PIN or registration ID numbers, you will need to enter a personal e-mail address.

By providing an e-mail address, you will also receive an e-mail whenever each new training catalog is available online.

What if I don't have an e-mail address?

There are many Internet service providers that offer free e-mail services. Feel free to set up a personal e-mail account with the provider of your choice.

After you set up an e-mail account, please call 703-324-3044 to have the registrar enter it into the IFEL Online system.

Can I share an e-mail account with my co-workers?

No. Your e-mail address must be unique to ensure account security. Please enter an e-mail address that is unique to you.

I forgot my e-mail address. How do I get it?

If you cannot remember which e-mail address you used for IFEL Online, please call 703-324-3044 for assistance.

I cannot find or did not receive a registration number. What should I do?

If you have a copy of the training catalog that was mailed to you, your registration ID number is in the upper right-hand corner of the mailing label.

If you have never used IFEL Online, or if you need further assistance, please call 703-324-3044.

I forgot my registration number. How do I get it?

Click here to retrieve your registration number. You will be prompted to enter the e-mail address that you use for IFEL Online. If you need further assistance, please call 703-324-3044.

I forgot my PIN number. How do I get it?

Click here to retrieve your PIN number. You will be prompted to enter the e-mail address that you used for IFEL Online. If you need further assistance, please call 703-324-3044.

How do I change my PIN number?

1. After you login, click "Change PIN."
2. Please type a new PIN number into the “New PIN” area. Type the same PIN number in the "Verify New PIN" area. Please remember, your PIN must contain only four numbers (you cannot use letters or symbols in your PIN).
3. Click “Save.” You should receive this message on the screen: “Updating your PIN was successful.”
4. Click "IFEL Home" or another button from the choices offered on the screen when you are finished.

Enrollment Questions

How do I enroll in a training class?

After you log in, click the "Enroll "button on the screen. Click the “Select” button beside the course title in which you are interested. A more detailed description of the course will appear on your screen.

Click "Enroll" if the class is still available and you wish to enroll. If you have an e-mail address, you will receive an e-mail confirmation of your enrollment in the class.

If the course is full, you may click “Waitlist” to be added to the list of people waiting to enroll in the class.

If the class is closed, you will not be able to enroll and you will not see the “Enroll” or “Waitlist” buttons on your screen.

I want to enroll in a course but the button says "Waitlist." What does this mean?

By clicking “Waitlist,” you can add your name to the list of people waiting to enroll in the class. If you have an e-mail address, you will receive an e-mail confirmation that your name has been added to the waitlist for the class.

Once you are on the waitlist, you are not enrolled for the class and should not attend the class unless you are called by the registrar.

For all classes, seating is limited and filled on a first-come, first-served basis. If space becomes available for a class in which you are on the waitlist, the registrar will notify you before the first day of the class to let you know that space is available and to ask if you want to enroll.

I want to cancel from a class in which I am enrolled. What do I do?

After you log in, go to “IFEL Home.” You will see a list of classes in which you are currently enrolled or are on the waitlist. Click on the course that you wish to cancel. Click “Cancel Enrollment.” You will see the message: “Your enrollment has been successfully canceled.”

If you have an e-mail address, you will receive an e-mail notification that your enrollment has been cancelled for the class.

I want to cancel from a class in which I am on the Waitlist. What do I do?

After you log in, go to “IFEL Home.” You will see a list of classes in which you are currently enrolled or on the waitlist. Click on the course that you wish to cancel from the waitlist. Click “Cancel Enrollment.” You will see the message “You have been successfully canceled from the waitlist.”

If you have an e-mail address, you will receive an e-mail notification that your waitlist/enrollment has been cancelled for the class.

I used to get a confirmation letter in the mail for classes in which I enrolled. Will I continue to get confirmation letters?

If our office has your e-mail address, you will receive all communication about IFEL classes by e-mail. You will no longer receive paper copies of confirmation letters in the mail. Please check your e-mail regularly for messages regarding IFEL classes.

I want to see the list of classes that I have already attended. How do I do this?

Click the “History” button on the screen. A list of all classes in which you have been enrolled, waitlisted or cancelled will appear. You cannot change anything on this screen. To go back to another screen, click “IFEL Home” or select another button from the choices offered on the screen.

I do not know how to find the place where my class will be held. Where can I find directions?

The description of each class contains the location at which the training will be held. Directions to selected training sites are listed in the back of the current catalog or you can click here to view written directions.

Technical Questions

What are "Cookies?"

Cookies are messages (files) written in your browser by a server. When you return to a Web page, your browser sends the "cookie" information to the server. This information identifies you and your preferences, making it possible to alter a Web site to your needs.

Cookies for this site are temporarily written to your computer's memory. Only if you choose to save your username and password on the login screen will cookies be written to your hard drive.

Why must I have cookies enabled?

Cookies are used to ensure the privacy of your account when you enter secure parts of our site. Cookies allow you to login, enroll in courses, and access your personal information. When you quit your browser, the cookie will be erased from memory unless you select the checkbox on the login screen to save the cookie information on your hard drive.

How do I enable cookies?

To enable cookies in Internet Explorer 6.0:

1. Choose "Tools" from the top menu.

2. Select "Internet Options."

3. Select the Privacy Tab.

4. Click the "Advanced" button.

5. In the "Advanced Privacy Settings" dialog box, check to ensure that the slider is set to Medium High, Medium, Low or Accept All Cookies. If your slider is set to one of these settings, keep the "Advanced Privacy Settings" dialog box open and continue to step 6. If your slider is set to High, or to Block all cookies, you will need to set it to: Medium High, Medium, Low or Accept All Cookies in order to login to the Web site.

6. In the "Advanced Privacy Settings" dialog box, click the "Advanced" button.

7. If there is a check in the box next to "Override automatic cookie handling," uncheck it and Internet Explorer will manage cookies for you based on the settings set by the slider in step 5 above. If you want to manage your cookie settings, leave the checkmark and continue to step 8.

8. The radio button to the left of Accept, under "First Party Cookies," must be selected, and/or the check-box to the left of "Always allow session cookies" must be checked. You can have both options set.