Department of Family Services Strategic Plan
By 2020, we will address the root causes of our customers' needs
by integrating services at an optimal level to generate positive
change in the community.
Promote the well-being of our diverse community by protecting
and improving the lives of children, adults and families through
advocacy, education and effective supportive services.
We support one another to be innovative providers of service to
customers, fostering the well-being of our community. Our goals
help us link our priorities, work groups and initiatives, and day
to day efforts to our mission and vision. They also help us
communicate with each other and always see the value of what we
We work together in partnership with the community for
the well-being of the people we serve.
We cultivate an environment supportive of critical
thinking, happiness, and opportunities for continuous
Service to Customers
We provide customized, responsive and top quality
services to our diverse community. We anticipate customer
needs and support them to address the barriers they face,
prevent related problems, build their capacity and achieve
We encourage and support one another to develop and
maximize our talents and leadership skills.
Our Workforce is the Foundation of all the Work We Do
Every employee has the resources and information needed to
do their work.
Employees have access to the tools and technology to do their
We strive for manageable workloads.
We consistently give clear and realistic expectations.
Employees are trusted and empowered to do their jobs.
We encourage employees to be creative and learn from their
successes and mistakes.
We allow autonomy within the context of the job.
We recognize and appreciate one another's good work as a
We focus on employees' strengths and contributions to the
We regularly provide specific, personal and concrete
Employees' opinions are actively sought, heard and
Input and suggestions are part of decision making at all
We explain our decisions and actions.
We seek out and are given opportunities to learn develop
Time and resources are available for professional
We share and use best practices and ideas.
We make it a priority to find opportunities for mentoring and
We cultivate supportive relationships and camaraderie.
We embrace a culture of work/life balance.
We get to know each other.
We create a welcoming atmosphere.
We make time for fun.
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[ 12011 Government Center Parkway, Fairfax, VA 22035 ]
[ 703-324-7500 ]