Department of Family Services Strategic Plan


By 2020, we will address the root causes of our customers' needs by integrating services at an optimal level to generate positive change in the community.


Promote the well-being of our diverse community by protecting and improving the lives of children, adults and families through advocacy, education and effective supportive services.


We support one another to be innovative providers of service to customers, fostering the well-being of our community. Our goals help us link our priorities, work groups and initiatives, and day to day efforts to our mission and vision. They also help us communicate with each other and always see the value of what we do.
  • Community
    We work together in partnership with the community for the well-being of the people we serve.
  • Innovation
    We cultivate an environment supportive of critical thinking, happiness, and opportunities for continuous improvement.
  • Service to Customers
    We provide customized, responsive and top quality services to our diverse community. We anticipate customer needs and support them to address the barriers they face, prevent related problems, build their capacity and achieve desired results.
  • Workforce
    We encourage and support one another to develop and maximize our talents and leadership skills.

Our Workforce is the Foundation of all the Work We Do

Every employee has the resources and information needed to do their work.

  • Employees have access to the tools and technology to do their jobs.
  • We strive for manageable workloads.

We consistently give clear and realistic expectations. Employees are trusted and empowered to do their jobs.

  • We encourage employees to be creative and learn from their successes and mistakes.
  • We allow autonomy within the context of the job.

We recognize and appreciate one another's good work as a common practice.

  • We focus on employees' strengths and contributions to the agency.
  • We regularly provide specific, personal and concrete feedback.

Employees' opinions are actively sought, heard and considered.

  • Input and suggestions are part of decision making at all levels.
  • We explain our decisions and actions.

We seek out and are given opportunities to learn develop and grow.

  • Time and resources are available for professional development.
  • We share and use best practices and ideas.
  • We make it a priority to find opportunities for mentoring and coaching.

We cultivate supportive relationships and camaraderie.

  • We embrace a culture of work/life balance.
  • We get to know each other.
  • We create a welcoming atmosphere.
  • We make time for fun.

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Fairfax County Department of Family Services
[ 12011 Government Center Parkway, Fairfax, VA 22035 ]
[ 703-324-7500 ]

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
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