Consumer Services Division

Fairfax County, Virginia

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday

TTY 711

12000 Government Center Parkway, Suite 433
Fairfax, VA 22035

Rebecca L. Makely,

Tenant-Landlord Commission

Ten commissioners are appointed by the Board of Supervisors to three-year terms: three commissioners represent tenants, three represent landlords, and four represent the community-at-large.

Citizen Commissioners

  • Robert H. Chamberlain - Chairperson
  • Shahana B. Islam - Condominium Owner

Tenant Commissioners

  • Perez Otonde
  • Anup Nair

Landlord Commissioners

  • Karen M. Geier-Smith - Vice-Chairperson
  • Paula Park  - Secretary

The Tenant-Landlord Commission meets the second Thursday in February, April, June, August, October, and December at 7:30 p.m. at the Fairfax County Government Center. Meetings are open to the public and time is available for public comment.


To give objective and fair assistance to the county’s tenants and landlords.


  • To advise the Board of Supervisors of tenant-landlord problems and trends
  • To educate the public concerning rights and responsibilities of tenants and landlords
  • To inform tenants and landlords of the mediation and arbitration services available through Consumers Affairs
  • To recommend changes in tenant-landlord laws at all levels of government
  • To represent Fairfax County before legislative, public and private bodies
  • Arbitrate tenant-landlord complaints referred by the Consumer Affairs Branch


  • County staff handles the day-to-day inquiries for information, referrals, advice and mediation from citizens regarding consumer issues.
  • Staff is available to assist citizens Monday - Friday from 8 a.m. to 4:30 p.m.



Annual Reports

Public Service Announcement

Available now for you to watch are two short Public Service Announcements (PSA) about renter's insurance brought to you by the Fairfax County Tenant-Landlord Commission:

Renter's Insurance PSA 1
Renter's Insurance PSA 2



Fairfax Virtual Assistant