Consumer Services Division

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035


What to Know About Tenant-Landlord Rights During COVID-19

File a Complaint
If you are a tenant with an unresolved dispute with a landlord, you can file a complaint online, download a complaint form, or contact the Consumer Affairs Branch. If you are a landlord you can contact us for advice and available resources.

Complaints are resolved through voluntary mediation. When you file a tenant-landlord complaint, a consumer specialist will be assigned to your case. The consumer specialist will mediate the complaint between the tenant and landlord, and try to negotiate a resolution that is satisfactory to both parties.


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