File a Complaint
If you are a tenant with an unresolved dispute with a landlord, you can file a complaint online, download a complaint form, or contact the Consumer Affairs Branch. If you are a landlord you can contact us for advice and available resources.
Mediation
Complaints are resolved through voluntary mediation. When you file a tenant-landlord complaint, a consumer specialist will be assigned to your case. The consumer specialist will mediate the complaint between the tenant and landlord, and try to negotiate a resolution that is satisfactory to both parties.
Arbitration
If mediation is not successful, a voluntary, but legally-binding, arbitration process is available before proceeding to court action. The consumer specialist assigned to mediate your complaint will advise you if arbitration is an option.
Resources
Publications, Brochures, Checklists, and Videos
Laws
Frequently Asked Questions
