Text To 9-1-1
What is text to 9-1-1?
Text to 9-1-1 is a new means of requesting emergency services using SMS text messaging technology. The Fairfax County Department of Public Safety Communications (Fairfax County 9-1-1) began utilizing this technology to receive emergency service requests on September 22, 2015.
- View Text to 9-1-1 Coverage Availability Map
- What You Should Know About Text-to-911
- View Frequently Asked Questions
- View Public Information Postcard
What You Should Know About Text to 9-1-1
If you need to use text to 9-1-1, be aware of the following:
- Do Not attempt to send videos or photos with your texts. Limit your messaging to text only.
Be as specific as possible when providing your location.
Provide as much of the following information as possible:
- Exact address to include unit/apartment number and city
- Business name
- The names of both streets at the nearest intersection
- Once the texting session is initiated, DO NOT EXIT THE CONVERSATION until the 9-1-1 operator has told you to do so.
Remember, NEVER text and drive. Information on the very real dangers of texting and driving can be found in the below FCC document:
Frequently Asked Questions
Who can send texts to 9-1-1 and Other Brief Notes?
If a member of the public asks can I send a text to 9-1-1 from my texting app (there are a significant number of texting app providers) the general answer is:
- Members of the public (e.g., subscribers to a wireless service) need to check with their text provider directly for Text to 9-1-1 capabilities. The FCC requires All Wireless Carriers and Interconnected Text Message Providers to Support Text to 9-1-1 to Requesting PSAPs by Dec 31, 2014 (see description below for info on what interconnected means in terms of who is covered by the FCC rules). The four major wireless carriers are providing text to 9-1-1 service to PSAPs (AT&T, Verizon wireless, Sprint, and T-Mobile).
- There is not a single point of reference to check which carriers or other service provider is providing Text to 9-1-1 (Comcast for example has a service to provide text to 9-1-1).
- SMS (Short Message Service), the primary protocol in use today for sending texts to 9-1-1, is a store-and-forward messaging technology that was never designed nor deployed to provide any time-sensitive, mission-critical service.
- It is being offered as an interim “best-efforts service” to meet the FCC’s near term objective of providing a text-based emergency communications until the comprehensive NG9-1-1 system (e.g. ESINet) is developed, deployed and adopted by the wireless industry, public safety community and public.
- SMS texting to 9-1-1 will not be available to wireless subscribers roaming outside of their home wireless network.
What is Interconnection and Who is covered by the FCC Text to 9-1-1 Rules:
Who is Covered. Interconnected, over-the-top (OTT) text messaging application providers are those that “enable consumers to send text messages to and receive text messages from all or substantially all text-capable U.S. telephone numbers, including through the use of applications downloaded or otherwise installed.” These interconnected providers are now “covered app providers”, as they interconnect to the wireless network through a ten digit telephone to deliver the text message through the wireless telephone network.
Who is Not Covered. The Order excludes app providers that only support communication with a defined set of users who must all download the same application, but do not support general communication with any text-capable wireless phone. The FCC Order also does not require text to 9-1-1 capability if the device is using a Wi-Fi connection, or the wireless device is roaming on another wireless carrier’s network. The Order also excludes text messaging services that only use telephone numbers for administrative or identification purposes, but are not “interconnected.”
Who do I contact if I have further questions about Text to 9-1-1?
You may contact the Fairfax County Department of Public Safety Communications for general information at: