Department of Public Safety Communications

Fairfax County, Virginia

CONTACT INFORMATION: FOR EMERGENCIES CALL 9-1-1! or To Report a Non-Emergency Incident Call 703-691-2131; The listed contact information is for administrative information during normal business hours

703-691-2131
TTY 711 (See Contacts Page for Administrative Listings)

4890 Alliance Drive
Fairfax, VA 22030

Roy Oliver,
Director

Calling Non-Emergency

The Fairfax County Department of Public Safety Communications Non-Emergency phone number is (703) 691-2131 / TTY (703) 877-3715


When to Use the Non-Emergency Number

The non-emergency number can be used for any general calls related to the police or fire departments that don’t pertain to a life-threatening emergency. Examples of non-emergency calls include:

  • Non-violent disputes between neighbors
  • Property damage vehicle accidents not causing a hazard to the flow of traffic
  • Noise complaints
  • Leash law violations
  • Assistance resolving disagreements involving no crime or violence
  • Dumping of trash or materials onto public property
    • NOTE: If you witness the dumping of any possibly hazardous substance or materials into a stream, into a manhole, into a storm drain or onto the ground, assumptions regarding the contents of the materials should not be made. Call 911 immediately! When calling 911, be prepared to provide specific information regarding the location and nature of the incident. The local office of the U.S. Environmental Protection Agency (703-235-1113) can be called in addition to (but not instead of) 911.
  • General questions related to the Police Department
    • Also see FCPD website for further detailed information:

                   https://www.fairfaxcounty.gov/police/

  • To follow up on a police report:
    • If you already know the name of the officer handling the report, you may contact the district station to follow up with that officer:

Hearing or speech impaired callers

(703) 877-3715 alternate - (571) 350-1939

Fairfax County 9-1-1 is equipped with a text telephone (TTY) device to allow people who are hearing or speech impaired to communicate through their own TTY device. If you use a TTY/TDD, press the TTY keys several times after the call is answered; this may reduce the time necessary to respond to the call. Give the call taker time to connect their TTY. Tell the call taker what is needed and provide your name, phone number and address of your location. If it is safe, stay on the telephone to answer the call taker's questions. If you do not have TTY/TDD, call 9-1-1 and don’t hang up. This will leave the line open. In most cases your phone’s address will be displayed on the call taker's screen and help will be sent.

   


  • General questions related to the Fire Department:
    • Also see FCFRD website for further detailed information: 

                https://www.fairfaxcounty.gov/fire-ems


 

Fairfax Virtual Assistant