Consumer Affairs: How We Protect and Serve You

Book about Consumer Protection and gavel in a court.

It’s in the news every day, scary articles about identity theft or consumers who have been taken advantage of by scammers and worse. But the good news is that you have an advocate to help you with these issues and more. Our county’s Consumer Affairs Division is here to protect and serve our residents  – so you can avoid, resolve or recover from these and other illegal, fraudulent and dangerous practices.

Consumer Affairs offers a menu of services for residents that are being promoted countywide as part of our annual outreach effort during National Consumer Protection week, held at the beginning of March.

Learn more about the Consumer Affairs Division and National Consumer Protection Week Activities:


See the Full Schedule of Events


Here is how our Consumer Affairs staff protect and serve you year-round.

Complaint, Mediation & Arbitration

Investigating and mediating consumer complaints, tenant-landlord disputes and cable television issues are a critical service provided to our residents. When you file a consumer complaint, a consumer specialist will be assigned to your case. Through mediation, the consumer specialist works with the consumer and business to help them reach a resolution that is satisfactory to both. 

If you feel you may have been the victim of fraudulent or illegal business practices, consider filing a complaint

We encourage you to search the complaint history of a company prior to doing business with them.

The laws that protect consumers are the Virginia Consumer Protection Act and Chapter 10 of the Fairfax County Code. We have put together a laws and codes page that pertain to situations we handle or that may help you before you need to file a complaint.

Read the Complaint, Mediation & Arbitration Guide


Consumer Education

Your best protection against scams and other consumer issues is to be an informed consumer. Consumer Affairs provides you with a number of resources on consumer-related topics:

View Video Library


State and Federal Resources


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