Are You A Person With Disabilities Who Needs Transportation? Five Things to Know

Man in wheelchair next to train tracks.

Accessible and affordable transportation is a critical need for people with disabilities and older adults. There are approximately 67,900 working-age adults with disabilities in our county – access to reliable transportation is critical to independence and self-sufficiency.

If you are a person with disabilities or an older adult, here are five things to know to help you get to where you need to go:

1. Know Your Options 


2. Discounts are Available 

Speaking of your budget:

  • Most public transportation systems offer discounts for people with disabilities and older adults. Go to Fairfax County Connector and Metro for reduced fare information.
  • The county has a taxi voucher program that provides discounted taxi vouchers for eligible residents. Call 703-222-9764 for more information.


3. Accessibility is Your Right 

disabilities icon

If you cannot board a bus or train, navigate sidewalks, cross streets safely or experience inadequate transportation service, you should contact the transportation provider.


4. Document Incidents

If you do experience inadequate service, document the incident for your complaint to the transportation provider:

  • Note the date, time and location of the incident.
  • Document what is occurring by taking pictures and video with your cell phone.
  • Write down the name/s of the service provider, people involved and if possible, witnesses who saw the incident.
  • Save dated copies of your correspondence and interactions with the provider.
  • Be persistent and firm but cordial by clearly expressing what you need in order to resolve the problem.


5. Improve Transportation for People with Disabilities


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