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Re-Entry for Residents
Please complete this form with your contact information to receive updates about your re-entry. The Fire and Rescue Department will reach out to you directly to coordinate next steps.
Below is an overview of the coordinated process currently in place to facilitate the re-occupancy of homes affected by the recent gas incident. This process is being conducted in close coordination between the Fire and Rescue Department, the gas utility, and on-scene command personnel to ensure each residence is safe prior to homeowner return.
The re-occupancy process is as follows:
- Homeowner Check-In:
Homeowners report to the established check-in location at Mobile Command Post 402 which is located outside of 5422 Buggy Whip Drive. This ensures accountability of residents and allows incident command to coordinate the re-entry sequence in a controlled and orderly manner. - Restoration of Electrical Service:
The Fire and Rescue Department coordinates the restoration of electrical power to the residence, confirming that it is safe to do so prior to energizing the structure. - Gas Service Restoration:
The gas company’s relighting crews reconnect gas service and safely relight all pilot lights and appliances in accordance with their operational safety protocols. - Fire Department Safety Verification:
Following gas restoration, a Fire and Rescue Department Rescue or Truck Company enters the residence to conduct a comprehensive atmospheric monitoring assessment. This ensures there are no hazardous gas readings and confirms the structure is safe for occupancy. - Homeowner Re-Entry and Assistance:
Once the residence has been verified safe, Fire and Rescue personnel assist homeowners with re-entry and provide support as they resettle into their homes.
This structured, multi-agency process ensures that each residence is evaluated thoroughly and restored safely, prioritizing the well-being of residents while maintaining operational accountability.
- Leave immediately. Get everyone out of the building.
- Do NOT turn lights on or off.
- Do NOT use phones, appliances, or anything electrical inside.
- Do NOT light matches or candles.
- Do NOT try to locate the leak yourself.
- Once safely outside, call 911 and your gas company.
- Smell of rotten eggs.
- Hissing or whistling sounds near gas lines.
- Dead or dying vegetation near a gas line.
- Bubbling in standing water.
- Know how to shut off your gas — but only turn it off if instructed by authorities or your utility company.
- Make sure your home has working smoke and carbon monoxide alarm.
- Keep flashlights accessible — avoid using candles during outages.
- Have a family evacuation plan and a meeting place outside your neighborhood.
- Follow instructions from local officials.
- Be prepared for possible evacuations.
- If asked to evacuate, bring essentials and leave immediately.
- Do not return home until officials say it is safe.
- Gas leaks are serious and can quickly become life-threatening. When in doubt — get out and call for help.
NTSB Information
Investigators from the National Transportation Safety Board are on site to determine the cause and ensure long-term safety.
- Residents with photos or video footage related to the incident are encouraged to email witness@ntsb.gov.
- The NTSB has set up an incident page.
Feb. 18 News Conference
More Information
For information related to this incident, visit www.washingtongas.com.
For information related to this incident, visit: www.williams.com.