Using the Virtual Assistant is Easy
To speak with our Virtual Assistant, simply click on the icon in the lower-right corner of our website. The Virtual Assistant window will expand, greet you and present a list of topics to choose from; or you may try typing a question of your own.
When the Virtual Assistant answers your question it may also provide additional related information or options for you to choose from in order to better determine what you want.
The Virtual Assistant is available 24/7 on fairfaxcounty.gov and works with your computer, tablet and mobile phone.
What Can the Virtual Assistant Do?
The Virtual Assistant will direct you to information available on the website, either by displaying it for you within the window or by providing a link for more information. You may ask questions by typing in your own words and ask follow-up questions.
Our Virtual Assistant is always learning thanks to its artificial intelligence. Meanwhile, our customer service staff feed it a steady diet of topics and refinements based on the questions you ask the most. To start, covered topics are:
- Board of Supervisors
- Dog Licenses
- Taxes
- Trash and Recycling
- Voting and Elections
What Can't the Virtual Assistant Do?
Though it recognizes patterns of behavior and is able to update and make connections to information accordingly, our Virtual Assistant isn't all-knowing.
Our Virtual Assistant cannot:
- tell you a joke.
- play your favorite song.
- provide information on any topic of your choosing.
...though our search engine will gladly help you with that last one.