If you are having a problem with your cable service, please make an effort to resolve the problem directly with your cable operator. If you have exhausted all efforts to resolve the problem yourself, you can:
• file a complaint on-line with the Consumer Affairs Branch
• download a complaint form (19 KB PDF file)
• e-mail the Consumer Affairs Branch or Communications Policy and Regulation Division
• contact the Consumer Affairs Branch by telephone at 703-222-8435, TTY 711

Fairfax County addresses violations by cable operators of Federal Communications Commission (FCC) and Fairfax County standards for customer service, including:
• Billing disputes
• Missed appointments
• Service outages
• Poor quality of video
• Wait time when calling the company

The Federal Communications Commission’s customer service standards can be found here.