Communications Policy and Regulation Division

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m., Monday - Friday
703-324-5902 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rick Ellrod
Director

Comcast COVID-19 Programs

 

COMCAST Low cost programs

Comcast (Xfinity) internet COVID-19 assistance (Reston only): Comcast has extended through June 2021, 60 days of free internet service to new eligible Internet Essentials customers. In addition, Comcast will continue to waive, through June 30, 2021, the requirement that customers not have a past due balance with Comcast to qualify for the free offer.

Low-income customers:  Internet Essentials information, or dial 1-855-846-8376 English, 1-855-765-6995 Spanish. Program includes $9.95 per month internet service for qualifying households. May offer free internet service for 60 days to new Internet Essentials customers. Effective Mar 1, 2021, Comcast is doubling the program’s internet download speed to 50 Mbps and increasing the upstream speed to 5 Mbps for all new and existing customers at no additional cost

Regular Comcast customer assistance during COVID–19 pandemic: This assistance may include waivers for an inability to pay by the due date, for Comcast subscribers, and free Comcast Wi-Fi spots available to all Reston franchise area residents (including non-Xfinity internet subscribers.)

 

COMCAST'S EMERGENCY BROADBAND PROGRAM

Helping People Connect to the Internet with Emergency Broadband Benefit Program (EBB)

 

 

 

*Fairfax County does not guarantee information displayed reflects the cable providers’ latest rates or offerings. Offers shown may expire or may be subject to change as matters develop.

Fairfax Virtual Assistant