Communications Policy and Regulation Division

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m., Monday - Friday
703-324-5902 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rick Ellrod
Director

Cox COVID-19 Programs

 

Cox internet COVID-19 assistance (throughout County except for Reston)

Low-income customers: Read about Connect2Compete or call 855-222-3252.

Cox Communications will temporarily double the download speeds to 50Mbps from 25Mbps for its Connect2Compete service through the end of the 2020-21 school year. This increase will be effective Friday, Dec. 11, 2020 through June 30, 2021.

Program includes $9.95 per month internet service for qualifying households.

Through June 30, 2021, Cox is suspending late fees and extending payment relief offerings for customers in the Connect2Compete that express an inability to pay due to pandemic hardships.

Details of additional support offerings can be found here.

For Connect2Compete application, ID is required by Cox. Forms of ID that can be given in lieu of a Social Security number:

  • Group 1-Picture ID
    • State issued driver's license
    • Valid (non-expired) passport
    • State issued ID card
    • Military ID

  • Group 2-Non-Picture ID
    • Current lease agreement in the account holder's name and address
    • Social Security card
    • Current original utility bill in the account holder's name and address

Regular Cox customer assistance during COVID-19 pandemic:

Internet Starter 10 ($29.99) for new customers offer expires March 31, 202

Cox EBB Program

Emergency Broadband Benefit for Qualifying Customers | Cox

 

Fairfax County does not guarantee information displayed reflects the cable providers’ latest rates or offerings. Offers shown may expire or may be subject to change as matters develop.

 

Fairfax Virtual Assistant