Cable and Consumer Services

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rebecca L. Makely
Director

Verizon COVID-19 Programs

Verizon internet COVID-19 assistance (throughout the County)

Low-income customers:

New and also existing low-income Fios customers who qualify through Lifeline can enroll in Verizon’s “fios-forward" internet service, which offers internet speeds of 200/200 Mbps starting at $19.99 per month plus tax, with total savings of up to $20 per month. Customers must first apply to Lifeline (a Federal program) to qualify for these discounted service costs from Verizon. Click on the Lifeline discount and service details links below to apply to Lifeline or see the attached PDF documents regarding Lifeline and Lifeline application forms.

FCC Lifeline PDF Forms:

Verizon Lifeline program information and application or dial 1-800-837-4966.

Starting July 1, 2020, Verizon customers who previously signed up during Verizon's pledge to keep them connected (which expired on June 30, 2020) may be automatically enrolled in Verizon's Stay Connected repayment program to provide repayment options to stay connected.

The Federal Communications Commission also extends through June 30, 2021, its waiver of the Lifeline program’s requirement that consumers seeking to demonstrate income-based qualification for the Lifeline program must provide at least three consecutive months of documentation to confirm their income.

Verizon's EBB Program

Emergency Broadband Benefit program - Up to $50 Off Mobile or Home Internet Access | Verizon

 

*Fairfax County does not guarantee information displayed reflects the cable providers’ latest rates or offerings. Offers shown may expire or may be subject to change as matters develop.

Fairfax Virtual Assistant