Cable and Consumer Services

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rebecca L. Makely
Director

Utility Provider Contacts

AT&T (DIRECTV)

Customer Service: 800-531-5000

Web site: https://support.directv.com/billing/4173

 

AT&T (Wireless)

Customer Service: 800-331-0500

Web site: https://www.att.com/esupport/article.html#!/my-account/KM1025834?gsi=WHkBL0cW

 

Comcast (Cable TV)

Customer Service: 800-934-6489

Web site: https://www.xfinity.com/support

 

Cox (All services)

Customer Service: 844-221-3930

Web site: Cox Communications Offers Government Shutdown Help for Federal Employees

 

Columbia Gas

Customer Service: 800-543-8911

Web site: https://www.columbiagasva.com/

 

Dominion Energy

Customer Service: 866-366-4357

Web site: https://www.dominionenergy.com/community/energy-assistance

 

Fairfax Water

Customer Service: 703-289-5800

Web site: https://www.fairfaxwater.org/

 

NOVEC

Customer Service: 703-335-0500

Web site: NOVEC recognizes the difficult financial situation that furloughed workers face

 

Sprint

Customer Service: 888-211-4727

Web site: https://www.sprint.com/en/support/solutions/account-and-billing/faqs-about-payment-arrangements.html

 

T-Mobile

Customer Service: 877-746-0909

Web site: T-Mobile Ready to Help Customers Affected by Government Shutdown

 

Verizon (Wireless)

Customer Service: 866-266-1445

Web site: Impacted by the government shutdown? Verizon has your back

 

Verizon Virginia (Cable TV)

Customer Service: 800-VERIZON

Web site: Impacted by the government shutdown? Verizon has your back 

 

Washington Gas

Customer Service: 844-WASHGAS

Web site: Washington Gas Support to Federal Government Employees Impacted by the Government Shutdown

 

Additional resources available to residents affected by the Federal Government Shutdown.

 

Fairfax County Child Care Assistance and Referral Program

Customer Service: 703-449-8484

Email: DFSccarinfo@fairfaxcounty.gov

 

Fairfax County Consumer Affairs (Tenant/Landlord, Mortgage, Credit)

Customer Service: 703-222-8435, TTY711

Web site: https://www.fairfaxcounty.gov/cableconsumer/csd/consumer

 

Fairfax County Coordinated Services Planning (CSP)

Customer Service: 703-222-0880, TTY 711

Web site: https://www.fairfaxcounty.gov/neighborhood-community-services/coordinated-services-planning

 

Fairfax County Department of Tax Administration (Taxes)

Customer Service: 703-222-8234, TTY711

Web site: https://www.fairfaxcounty.gov/taxes

 

Fairfax County Department of Transportation (Public transit)

Customer Service: 703-877-5600, TTY711

Web site: https://www.fairfaxcounty.gov/transportation

 

Fairfax County Housing and Community Development

Customer Service: 703-246-5100, TTY711

Web site: https://www.fairfaxcounty.gov/housing/

 

Fairfax County School Age Child Care

Customer Service: 703-449-8989

Email: saccregistration@fairfaxcounty.gov

Fairfax Virtual Assistant