Fairfax Connector

CONTACT INFORMATION: Call center open 5AM-10PM M-F, 7AM-9PM Sat-Sun
703-339-7200 TTY 703-339-1608
4050 Legato Road, Ste 400, Fairfax, VA 22033
Dwayne Pelfrey

Department Resources

Public Input Sought on How to Improve Bus Service in the Herndon-Reston Area

For Immediate Release
January 11, 2019

We want to hear from you! Fairfax County Department of Transportation (FCDOT) wants to know how to improve the local bus service provided by Fairfax Connector in the Herndon-Reston area. FCDOT is looking for public input as part of a process to generate service improvement recommendations and an implementation plan for service changes, including connections to the future Metrorail Silver Line Phase 2 stations in Herndon and Reston. FCDOT's goals for this process include increased mobility, better access to destinations, improved travel times, increased schedule reliability, more effective transit operations and increased ridership.

There are several ways to get involved and provide input:

  • Attend an interactive community meeting.
  • Fill out a five-minute online survey.
  • Email your input to fairfaxconnector@fairfaxcounty.gov.
  • Mail your comments to Fairfax County Department of Transportation, 4050 Legato Road, Suite 400, Fairfax, VA 22033.

Public input is accepted until 5 p.m. on Friday, Feb. 15, 2019. FCDOT staff will then compile the input received and will incorporate the information into planning for future service improvements in Reston and Herndon area. FCDOT will come back to the community in the spring of 2019 to hold more community meetings to present and discuss a draft plan and future improvements for the service area.

Attend an Interactive Community Meeting

FCDOT will hold two interactive community meetings to gather input and answer questions regarding local bus service in the Herndon-Reston Area. The meetings will include interactive exercises to explore individual travel needs, issues and ideas, and will provide attendees an opportunity to give specific feedback on future Fairfax Connector service in the area. The snow date for these meetings is Wednesday, Jan. 30, 2019, 6-8 p.m. at Hughes Middle School, 11401 Ridge Heights Rd in Reston. 

  • Reston Community Center - Lake Anne in the Jo Ann Rose Gallery
    Saturday, Jan. 26, 2019, 10 a.m.-noon, 1609-A Washington Plaza, Reston
  • Herndon Middle School Cafeteria
    Tuesday, Jan. 29, 2019, 6-8 p.m., 901 Locust St., Herndon
    • Meeting location is accessible via Fairfax Connector Route 937.
    • Need assistance with getting to the meeting? Transportation will be available from Clearview Elementary and the Herndon Neighborhood Resource Center.
    • There will be on-site childcare available, per request, for children over the age of three (3).
    • Light refreshments will be served.

Requests for transportation and childcare assistance are accepted until Tuesday, Jan. 22, 2019, by contacting Amy Ordonez at 703-787-4962, TTY 711, or by email at amy.ordonez@fairfaxcounty.gov.

Spanish translation services will be available at both meetings. Community members who would benefit from additional translation services should contact FCDOT at 703-877-5600, TTY 711, no later than seven days prior to the meeting.

Take an Online Survey, Attend an AskFairfax! Online Chat, or a Facebook Live Event

If you can’t make it to one of the community meetings, there are still several ways to stay informed and provide input!

Come See Us in Herndon and Reston!

Over the next few weeks, Fairfax Connector staff will be handing out information about how you can get engaged and provide input, along with “free ride coupons” for use on all Fairfax Connector buses, in the Herndon-Reston area. Come out and see us at:

Stay Involved and Informed


Fairfax Virtual Assistant